Flipkart — Mobile already activated with other contact

Jul 20, 2020

Updated by Shaikbabji431 Hi Team,

 

I am Shaik Babji From Bangalore, I have purchased Samsung Galaxy S10Lite Smart phone in Feb 5th 2020 From Flipkart.

Today when is Checked in Samsung shop there is a option Offers for you, when I clicked on it, it is asking me to Check whether my device will Eligible to offers or not,

When I clicked on check Eligibility- It asked me to enter the IMEI number, when I enter the IMEI number a otp has been sent to the Number which I never user on my Mobile phone to activate.

When I call to Samsung they told it is the phone number with which your phone is activated. I told them I am using only two mobile numbers from past 5 years, then they asked me to send a email to Samsung.

 

@Flipkart @samsung why it is showing wrong mobile number which I didn’t used to activate my mobile.

If it is showing correct mobile number then I got second hand mobile.

I want this to be fixed.

I want this phone to be replaced with a New one, Because it is already activated with other contact number I never used.

 

This is really disgusting act, if we trust on online shopping and purchase a product which cost thousands of rupees and ur sellers cheating us by selling old used mobile phone.

 

Please check the attachments for other details.

My contact – [protected] is Registered and it is the only number I am using.

I have activated my mobile number with [protected] and it should show the correct number.

Flipkart Order Number: OD[protected]

Invoice Date: 4th Feb -2020

Price ; 40000.00

 

Regards, .

Shaik Babji

[protected]

Jul 21, 2020

Updated by Shaikbabji431 I Got a call yesterday(22st july 2020) and the customer support agent informed me that he is going to raise a REFUND request, today on 21st july 2020 Flipkart Jeeves technician came to check my mobile and he told, he only considers if there is any hardware issue or any manufacturing Defect. I shown him the issue i am facing but he told i cant resolve it. Technician told he came to check the Adapter issue as per Flipkart udpdate to them.
I told my mobile dont have any hardware issue, It is showing others contact number which i never used and otp is going to unknown mobile number.

Mobile price when i purchased: Rs.39999.00
Mobile price Now in Flipkart - Rs.42999.00

@Flipkart @Samsung if you guys are going to give me rufund i want the present Mobile cost.
Else replace my mobile with the same model and Colour.
If you give me the refund as per my purchase price, then i cant buy the same model new mobile now.
If that is the case i dont want refund i want replacement, else give me a Refund of Present Price as per flipkart sellers. so that i can purchase a new phone.