Aug 12, 2017
Updated by sandeepkambleimc consumer complaints logo
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ConsumerComplaints.in › Flipkart › Flipkart — mobile handset replacement against doa certificate
Flipkart — mobile handset replacement against doa certificate
2 Reviews
Sa sandeepkambleimc on Aug 3, 2017
Mark as Resolved
Order ID: OD[protected]
I have purchased a new cell phone panasonic eluga turbo from online marketing flipkart.com on dated 29/10/2016. Product id is od[protected]. But unfortunately there were problem came in that cell phone. I carried to panasonic service center but they has declared doa and given me a doa certificate. Already i have sent many time scan copy of doa cert. From that day to till date, i am sick of following only the rules & regulation of flipkart. I had already send mail to panasonic brand for replacement. But they replied that the flipkart will replace the product against dao. So i request you to please pick the phone from customer care and refund me my smart phone money or replace the same smart phone.
mobile handset replacement against doa certificate
Complaint Status
[Aug 03, 2017] Flipkart customer support has been notified about the posted complaint.
Updated by sandeepkambleimc, Aug 05, 2017
Flipkart team representative call me by toll free number regarding this complaint and he agreed to refund my purchase price against replacement. But he demand me my ATM Card Number, then he demand me ATM Pin number & then he damand me OTP on my mobile. I Think there is something going wrong. So I disconnect phone. I really dont know what to do. Is it the write procedure to refund the money.
Flipkart Customer Care's response, Aug 06, 2017
We are sorry Dead on Arrival certificate is valid only if it is issued within 7 days of product delivered. As this Dead on Arrival certificate is issued after 1 yr of purchasing the product we will not be able to create return. Closing the complaint from our side.
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Complaint comments 1 Comment Updated: Aug 12, 2017
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Sa sandeepkambleimc
0 minutes ago
I also contact to brand and they told us that the mobile should be pick up by the seller thats mean flipkart. So please give me suggestion what i do. I am flipkart customer and your responsibility to help me.
