[Resolved]  Flipkart — Mobile phone in redmi note 4

Address:	Bangalore, Karnataka, 831001
Website:	www.flipkart.com

One of the worst service i am getting from flipkart being a loyal customer for the last 5 years. I ordered a smartphone (Redmi note 4) from flipkart.com on 3 june 2017, order id is od[protected] which turn to be a faulty product, so i asked for a replacement. But the technical expert from flipkart keeps telling me to update the phone, which i did but there is no solution. Ultimately they said phone will be replaced after engineer visit at home from jeeves, technician visited and approved for a replacement via case no 2657624 on 5th june 2017. But flipkart customer executive keeps telling it takes 24 hrs to update on their website. I spoke to jeeves head office and was confirmed that they had approved for replacement on 5th june 2 pm, but till today 6th june 2017 at 2:42pm the update is not showing in flipkart, in-spite of cooperating now flipkart is telling me to wait till 9th june 2017. Flipkart is not taking proper care of their customer and very poor service faced from flipkart. This is the last purchase from flipkart.

Regards,
Kunal guha
[protected]