[Resolved]  Flipkart — mobile phone order replacement

The complaint is with regards to a Mobile Phone - Panasonic Eluga Ray Max (4 GB RAM and 64 GB ROM) that I had ordered on the 7th of October 2017 through Flipkart. I received the device on the 10th of October 2017. It worked for one night and next day showed evident problem with the display. I immediately updated the problem on the Portal for which there was an arrangement made for a Technician to visit and verify the problem. The Technician arrived in a timely manner and verified the defect and confirmed that the product is defective. I could see that the return request was accepted and received an SMS from Flipkart to ship the product back and email the invoice of the shipment to "[protected]@flipkart.com". I had to call up Customer Service to take the Warehouse address. I stood in line for hours and finally shipped the device to the address given for the Warehouse. Then subsequently scanned the invoice and sent it to "[protected]@flipkart.com". I then received the email back saying the email address does not exist. I called up Customer Service and they said I have to update it through the Portal, which I did. Days passed and I did not get any response from anyone. I then got a call from Flipkart Wishmaster that he has come to collect the device back. I told him that I had already shipped the device back to the Warehouse address given to me. He left after that, but I could see that the return request was cancelled on the that day. I called up Customer Service and raised a complaint. Customer Service assured me that it was their fault and they would sort it out as soon as possible and that somebody will get back to me with a resolution. Weeks have passed but I have not got any resolution but kept raising complaint after complaint with no resolution. I am left with no other option but to raise a complaint with the Consumer Complaints Forum.

Please look into this and provide a solution.

I am not able to attach all the relevant emails, invoices, videos, snapshots and messages (SMS) that I received. Let me know the right source through which I could share the information.

Following are some details.

Order ID: OD[protected]
Return ID:[protected]
BlueDart AWB Number: [protected]

Warehouse Address:
no. 42/1 and 43
Kacherakanahalli,
Hoskote Taluk,
Bangalore
560067
Karnataka

Please help as I have no other option to choose for help.

Regards,
James Augustine
[protected]