Flipkart — Money got deducted from my Paytm wallet order not processed nor refund provided till date

Address:

Bangalore

Dear Sir / Madam,

I am writing to you to raise an issue about: Clothing, shoes and Accessories

The issue that I have experienced was: I have tried placing an order for one shoe and sandle total cost of Rs1221 on the 7/10/21 through Flipkart app my money for the same amount Rs 1221 was deducted from Paytm wall with transaction ID [protected] but order was not processed technical error I have already contacted paytm they said transaction was successful need to contact Flipkart for refund contacted Flipkart multiple times with the screenshot of the payment but every time they ask me to share the same and till now it's not resolved even after raising multiple complaint on the same issue they always say they have escalated to the team and will get back but nothing happens

It occurred on: 7/10/2021

Reverse and refund Rs 1221 as there is no order attached to this transaction

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Also attached is the screenshot.

Yours faithfully,

Sawan Chettri

Order Number: PZT[protected]YFLNE02