[Resolved] Flipkart — moto g5 plus defective sim tray received

Mahesh1116

from Rayachoti, Andhra Pradesh

Address:	Chittoor, Andhra Pradesh, 517502
Website:	flipkart.com

I placed order for moto g5 plus (Order id: od[protected] on jan 22.
I purchased a jio sim and using with the phonee vodafon. Since in tirupati the vodafone 4g sims (Nano sim) are likeely to available in 15 days. I operated the phone with only one sim. Now when i try to insert the second sim in the slot, i came to know from motorola service center in tirupati that the sim tray is defective and is intended for only slot. Reasons could be
1) defective piece from manufacturer or 2) fraud from the retailer.
Imei no: [protected] &[protected]

I request you to replace with a new moto g5 plus handset.

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Mar 27, 2018

Complaint marked as Resolved

It was a peculiar manufacturing defect...Motorola resolved it after taking time of mine for escalating the issue. One month of time taken for resolving the issue by Motorola. Flipkart may kindly increase the replacement policy from ten days to thirty days for convenience of customers .

Flipkart customer support has been notified about the posted complaint.

Feb 22, 2018

Updated by Mahesh1116 Seal of Quality "You Will get what you ordered" ... You did not kept your claim with my order... This is my first unpleasant experience with flipkart...

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We will revert on it.

Mar 27, 2018

Updated by Mahesh1116 It was a peculiar manufacturing defect...Motorola resolved it after taking time of mine for escalating the issue. One month of time taken for resolving the issue by Motorola.

Flipkart may kindly increase the replacement policy from ten days to thirty days for convenience of customers .