Flipkart — My Flipkart wallet balance 4700 detected without any purchase made
WWiki84 on Jul 5, 2020
I am pravin from Dindigul, I have health issues and working Online from home. I also do online surveys for which I get Amazon or Flipkart gift vouchers Payment it's validity for 1 year from the date of Received Payment. I started adding vouchers from February 2020 in Flipkart wallet "afer my previous voucher balance is over". Total 45 cards net worth 24500₹ out of 45 cards 44 cards validity expired only after February 2021 only one card value 500₹ expired October 2020 till 23rd June my balance remains 24500₹ but on 24th June when I chrck my balance they debited 4700₹ from 7 vouchers without any purchase done at Flipkart out of 7 Voucher 6 worth 700₹ each & onewone worthvworth 500₹ All 7 tvouchers validity remains till jan - june 2021.
I complaint about the issue in customer support one lady called me 4 days back ask full details about my issue then ask card numbers & said cardi still in validity it's midtake from Flipkart end we will activate the card within 48 Hrs & then I call you & assist to add card agsin in wallet. They didn't call me more than 3 days afterwards I raised a complaint again same person called me and said contact the provider . I said money is in Flipkart wallet for more than 2 months how could you say to ask provider. She said again give as 48 hours but when check my status ofsof my complaint she closed my complaint as issue resolved . I need to log a complaint against Flipkart I have full evidence even voice record of the conversations. Plese take further action. Here the conversation voce record google drive link
I also share the screenshots of my balance amount in June 4th which I shared with my friend on whatsapp at that time my balance is 21109₹ afterwards I add 11 gift vouchers worth 3400₹ (8 cards worth 500₹ each, 1 card worth 200₹ & 2 worth 100₹ each ).
I purchased things using Credit card or debit card or Flipkart pay later options but d"purchase any products busing Wallet Money I saved this money for further purchase". But they detected my money for nothing even validity remains till 2021 .
Also added screenshots of my lost cards from my wallet
Please log s complaint against them and take necessary action. I think most of them affected by the same issue but Flipkart not taking any steps to solve it.
[Jul 06, 2020] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response Jul 07, 2020
Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.
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