[Resolved]  Flipkart — need refund for order id od[protected] / flipkart delivered defective product

Address:	560034
Website:	www.flipkart.com

Dear Flipkart,

I'm ordered Lenovo K6 power on 1st Aug 2017 by online debit card payment..
& the delivered date is 3rd Aug 2017. But i'm received product on 4th Aug 2017.

Okay, i like to use it inserted my sims and check. and it is not reading sims & showing no service.

Restarted it multiple times but no use at all.. Then i rise a requested return but there is no option for return the product only replacement. on 11.22 am 4th Aug 2017.

Then the replay is we will update you on your return request.

Update is flipkart technical person will call you for troubleshooting at 7pm 4th Aug 2017.

He called me, i supported for troubleshooting but problem is not rectified.

Then i called customer care they said after technical person visit we will approve return (i.e. replacement of same product) depending on his feedback.

Technical person visited on 5th Aug 2017 with my continuous follow up.

Return request accepted & delivery will be done by 8th Aug 2017.

And i received a message on 7th Aug 2017. i.e. delivery of product is scheduled on 8th Aug 2017.

But i didn't received any info regarding delivery. Product not delivered till 6pm 8th Aug 2017.
Again i called customer care they said wait till 7pm delivery will be done by today itself. by end of that call i received a sms that item will picked by 6.29pm 8th Aug 2017.

But nothing happen, i called around 8.30 pm, they saying wait till 9pm 8th Aug 2017. by end of that call i received a sms that item will picked by 6.29pm 8th Aug 2017

I called at 8.30pm 8th Aug 2017, i received sms that item will be picked by 6.29m 8th Aug 2017.

And too much irresponsibility towards customers by you customer care executes every time i called.

Now my call also not connecting...

I order the item to get in two days or three days but till now i didn't get right product. And lot of process i have to follow because flipkart delivered the defected problem.

What is the meaning of easy returns... ?

you're just replacing the same product.

We request the return when we are not happy with that product. But you're replacing the same product. Then how customer will satisfy with that.

When i received new seal product it is defected why i should take the same product again.

Even you're not replacing on time... And the lot of process we have to follow if flipkart delivered the defected product.

Flipkart services become too unsatisfactory with in no time.

Why should we waste our valuable time for your unsatisfactory services.

I'm purchased product to get Good product & on time i.e. 3rd Aug.

Neither to get disturbed by your defected product nor to follow up your customer care executives nor to waste my valuable time & to get mental tensions.

Please respond as soon as possible... Refund my amount & pickup the defected product.

Thanks & Regards
Pranay Anumandla
[protected]
[protected]@gmail.com