[Resolved] Flipkart — no response after delivering a defective laptop from flipkart. order id: od[protected] | |
I ordered an hp laptop (Model no.: hp 14s cr 1005tu) on 1st october 2019 during flipkart big billion day sale. I received my order on 9th october 2019. The laptop has dark patches of the keyboard on the display screen. I informed flipkart for a replacement on that very day i received it. They said the seller has an option for return only. I said i would like to return then. They said the concerned team will contact you by 12th october. Today they send me an email saying it will be resolved by 15th october. The return policy is only for 10 days after delivery. And all they say is my issue has been escalated to the concerned team and it will be resolved soon. The name of the seller is laser techno solution and it is a flipkart assured seller. i really don't know if they are delaying it intentionally or not. The laptop costs around 47k. I really don't know what to do with this faulty laptop. I would anyway buy this laptop be it online or offline. So i am fine with replacement also from flipkart. I am using flipkart since 2012 but never been hassled like this. I am providing all the images below regarding this order. Please help me out.
Was this information helpful? | |
Nov 15, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Oct 12, 2019 Updated by SovonSarkar I paid 46990/- through Axis Bank Credit Card for the laptop. If the return is not processed on time then the Axis Bank will charge money for delaying of payment in credit. I have to pay extra money for nothing. Please help. Oct 13, 2019 Updated by SovonSarkar Flipkart cancelled my return request citing confusion between the chat and reason for return. Sir, I enquired in the offline markets about the price and if there are any problems with the screen for this laptop. And the offline market said no problem of faulty screen or dark patch on screen if I buy with them. I informed this to flipkart. And I don't know why they have cancelled my return citing stupid reason. Being a flipkart plus member and shopping for more than 8years on flipkart, facing this hassle is a nightmare. I received the product with a defective screen. I ordered it on 29th September. I received it on 9th October and requested for a return. Today is 13th October. A laptop worth 47k paid through a credit card. Now I have again raised it for return. HP Technician will visit now by 20th October to check the problem. The last day for return is 10 days after delivery. I really regret the decision buying the laptop from Flipkart. Thank you flipkart for delivering the prolonged mental agony just on time before diwali in the name of Big Billion Day!!!  Verified Support Oct 15, 2019 Flipkart Customer Care's response We will revert on it.
Verified Support Dec 26, 2019 Flipkart Customer Care's response Customer raised a complaint stating that there is an issue with product delivered. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed that the refund has been completed on 21 Oct 19. Hence, closing the complaint from our end.
| |
 1 Comment | |
Comments
Buying a new laptop a customer don't expect such mishap and that too continuing for 15 days after order. The experience is terrible and it's not my fault. In the review section of HP 14s cr1005tu on Flipkart, there are many others who cited the same problem of the screen like mine. Going through a mental turmoil right now and hoping that everything will be resolved as soon as possible. It's unbearable now. Return ID -[protected]
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
46546
Pending
0
Resolved
25436
View all 46546 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information