[Resolved]  Flipkart — Non delivery and non refund of order

Address:

Thiruvananthapuram, Kerala

Sir,
I had purchased a Reebok running shoe from Flipkart (order ID:
OD[protected]) on 05/04/2014 and the item was shipped through First flight courier on 05/04/2014( tracking ID: B [protected]). I waited till the last date of delivery on 16/04/2014. I received no information about the item from courier’s side, I informed the matter to Flipkart office on[protected] and I was informed that the order was cancelled by them and the amount would refunded to my account within 7 days. Upon realising that the amount was not refunded to my account on[protected] I had sent a query for the same following which I received an e-mail on[protected] that the item was delivered on[protected] and requesting a feedback. I have not received any item or information from the courier till the time.
On checking my flipkart account on 24/04 2014 I saw the posting “the item was delivered on Sat, 12th Apr.” in one place and on 16/04/2014 in another place. So
I demanded for the proof of delivery and to know who had received the item, when and where? But I have not received any satisfactory reply about the issue till the date from flipkart authorities.
Under this circumstance I visited the first flight courier's Trivandrum office on 24/042014 and they ensured me that they have the item with them and has not even attempted to deliver it. They also claimed not to have sent a delivery report to Flipkart office. I had also frequently informed the non delivery of the item to Flipkart by telephone and e-mail from 11th April onwards.

Pls see the web posting of First flight on 29/04/2014
Domestic Shipment Tracking

Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
B[protected] 5-Apr-2014 Mumbai Trivandrum In Transit[Contact]
-- --
Consignment Number :B[protected]
Date Serving Location Status
05-Apr-2014 Mumbai Arrived At Origin HUB
05-Apr-2014 Mumbai Despatched From Origin HUB


Following the cancellation of my order on 16/04/2014 I have ordered another one (OD[protected]). Therefore I no longer require this item. So I request that the amount Rs.2243.00 be refunded immediately.

-Sasikumar.C.S.
Thiruvananthapuram, Mobile No. [protected].