Flipkart — Non-Delivery and Refund Issue with Omnitech Seller on Flipkart

I am writing to register a complaint against Omnitech, a seller on Flipkart, regarding the non-delivery of an air conditioner (AC) I purchased from their platform.

Order Details:

- Order Date: 15th March 2025
-Order ID: OD[protected]
- Product: 1.5 Ton 5-Star Marq by flipkart Air Conditioner
- Order Amount: ₹30, 746
- Expected Delivery Date: 17th March 2025 (as mentioned on the website)

Issue:

Despite the expected delivery date, the seller failed to deliver the product on time. Without my consent, they changed the delivery date to 22nd March 2025. Unfortunately, they failed to deliver the product again on the revised date.

To make matters worse, the seller is now refusing to cancel my order or provide a refund. Despite numerous attempts, they have not responded or taken any action to resolve this issue.

I request the Consumer Forum to intervene and take necessary actions against Omnitech and Flipkart to:

1. Direct the seller to cancel the order and provide a full refund.
2. Compensate me for the mental harassment and distress caused by their negligence.
3. Take appropriate action against the seller for violating consumer rights.