[Resolved] Flipkart — not exchanging my laptop under doa by asus | |
Sir this is a very traumatic experience i had never pitched in so much money on an article, apart from that i have my online tests for which i have no laptop. You can rectify that from my college namely ncu gurgaon. I am a college going student and i had bought a laptop from flipkart (Od[protected] 12/6/2020 worth 67k, the laptop arrived on 15/6/2020 while i was using my laptop on 22/6/2020 nearly at 11:30pm i saw that there were white spots on my laptops lcd screen when the screen would have a black background. On further trying to return the laptop via flipkart app, the return window had expired on 22/6/2020. I was late by an hour to file in the complainant. (Tried filing a return at 12:30am) Further i had filed a complaint in asus on 23/6/2020 and on the same day asus engineer visited my residence and gave me an invoice regarding my doa certificate, in a couple of days i received my doa certificate and my laptop was sealed by the asus representative. Since then i have been contacting flipkart to just know that wher i have to send my doa certificate to them, my complaint was filed on 23/6/2020 and i was assured that my complaint would be resolved by 26/6/2020 by 4pm, which never happened no one called me. I was the one calling flipkart every day from 23/6/2020 till date. The rookie service representative just ask me to wait and wait and wait. I had filed the complainant on twitter handel as well where as no one even replied and even for that i have been waiting. When will i get my replacement laptop!! Attaching my doa certificate, invoice, sealed laptop and the issue images. Regards Pranav sharma Was this information helpful? | |
Aug 5, 2021 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jun 29, 2020 Flipkart Customer Care's response We will revert on it.
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i was bought a asus laptop from flipkart it was very prblm laptop and i was return that laptop but flipkart is not accepting return my laptop and rejected
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