Flipkart Complaints & Reviews

Hi team,

I'm reporting my issue in the consumer complaint, since i'm not receiving any kind of support from flipkart support team.

I'm a flipkart customer from last 7 years and i had purchased many products on flipkart, but now, flipkart blocked my account stating that i had returned many products to flipkart, which is why they had blocked my account, but that is completely a false statement, if you can check my order history, i usually never return any products, until and unless i have any sizing issues or model mismatch.

I saved some money to buy a watch for my father and, i had purchased "fossil fs5304 the minimalist 3h analog watch" on june 1st in flipkart, the actual cost of the watch is 8995rs, however using icici credit card, i purchased the watch for 7345rs. Flipkart had delivered me the watch on june 4th, but i had received a different fossil watch. I actually ordered for fossil fs5304, but i had received fossil bq2311. I spoke to flipkart customer support on the same day i, e june 4th and i had created a refund request, as the product is eligible for 30-day refund policy, on 5th june, my refund request got rejected by flipkart, hence i spoke to flipkart support again and they mentioned, they have raised a refund request again and even that got rejected, on 6th june, my flipkart account got blocked and i'm unable to login to my account. I gave a call to flipkart support asked them on what grounds, my flipkart account has been blocked, the flipkart executives are not sure about that, and they told me, they escalated my issue to the concerned team and they'll get in touch with my by 9th june. Today i. E 11th june and still there was no update from flipkart. I'd like to bring this issue to your attention and kindly requesting you to help me with this.

Product ordered: june 1st
Product received: june 4th
Product ordered under the name: venkateswar rao (Father)
Order id: od[protected]
Incident id: in[protected], in[protected], in[protected]

I raised my issue on all the social channels like facebook, twitter, but i always ended up hearing same apology statements, but no resolution, i'm requesting you to please look into my issue.

Thanks,
Sai kiran

I ordered my mobile poco x2 on june 8 and it showed that delivery is on 12th june but now they delayed delivery from 12th june to 17th june without giving any specific reason. Now lockdown is open so, why are they delaying delivery. I want this phone urgently bcoz my existing phone is broken. Please delivery it asap

I had orderd my product on 2 june. And it was deliverd on 6 june
But today its 12 june but no come for installation
I talk many time on there costumer care but no response from there concernt team
From 6 they are saying only 24 there enginnier will visit but no one came
Order id-od[protected]
City-lucknow
Contact no-[protected]
Name-abhishek kumar singh
Alternate contact no - [protected]
Seller-omnitechretail

I brought a samsung galaxy s9 plus from flipkart before 3 months ago but the order is not delivered

Order id-od[protected]

I have ordered realme rarzo 10a but when i paid the amount. Suddenly it's showing out of stock and cash has been deducted. But order is not placed.

Note : cash deducted from account.

When i spoke with customer care, they conwayed to me i cannot make payment using gpay. I tried to conway that upi transaction can be done. But she didn't listen. She was keep on telling sorry sir.
So what can be done form flipkart side.

Flipkart — kashvi sarees, bangalore

3 reviews
India
Jaggu koli on jun 10, 2020submit a complaint
I have purchased 3 sarees on flipkart od no. Od[protected] dated 04.06.2020. The invoice no. Fadygk[protected] dated 04.06.2020 by kashvi sarees, banglore. The parcel was received yesterday 09.06.2020 from ekartl by his id fmpc [protected].in the parcel 1 (One) saree blue is defective the thread of saree is leave from saree (Bursts) to one side. So please exchange the saree or refund me the amount of saree.

I attach the photo's of saree. You are the most valuable company and your goodwill in the market so please replace the saree. I have first time purchase online because the cheating with purchasers in online.

Please find attached invoice of order and do the needful.

I have already complaint but not any response from you, so please take action on it as early as possible.

Thanks & regards,
Jagannath koli

I had placed an order for mi tv vide order ni od[protected]. The tv has promptly delivered by your delivery agents and nothing delay has happened. But comes to your ekart installation, which is the worst team that i had ever met. Some executives call and said to me that they will come around one hour, 2 hr, 3hr and when calling back they switched off their mobile phone. This has been continuing for 2 days and after that, i fed up and tv installed by me. Again those people called me in 3rd day and do the same manner. So i request you to not make these worst and irresponsible team as your installation wings.

I want to buy this phone but when its is not available its price is 20, 999 and when it is available then its price is 22, 999 so can u plz tell me what is the reason behind this

I came across a fake website in a sponsored add in fb about flipkart big sale offer. This is the link http://flipkartsales.com.132224.ua.tc/.

We are not yet received the product till know

Tracking id: fmpp[protected]
Merchant name : flipkart.com

Current status promised delivery date
Dispatched to motherhub_blr 04-jun-2020
Surat
Shipment details received
.
Picked up from seller
.
In transit
.
Arrived at your nearest hub
.
Out for delivery
Bengaluru
Deliveredbr...

Hi sir,
My mistakenly i buy gift card worth 13 k. But i hv no use of that gift card for now. If you can transfer that amt to my bank acct. I will more thankful to flipkart team.
My acct number is [protected]

I placed an order for a chair on thursday, 28th may 2020 and expected delivery was 7th june 2020.

Order was shown as packed on 1st june 2020 but never moved from that status until 8th june 2020 when order was shipped.

Since then order is stuck at centralhub_bhw1 for last 4 days. Can i expected the delivery of chair on priority now as i invested couple of days to just to find an ideal chair in my budget and even that is not getting delivered.

I am trying to purchase a laptop which my company is going to pay for.
As per the instructions, in the billing address, the company's name and address should be there, which is different from the shipping address.

Kindly help me with some provision so that i can add the company details in the billing address.

I have ordered a table from flipkart. It is supposed to get delivered by june 1 but it didn't deliver. On the night of 1st june, the order status changed to delivered. On 2nd june, i raised a complaint to flipkart that my order status has changed but i did not receive my product. My complaint got registered and i was relieved. I received a message from the flipkart team that it will get resolved by 6th june. After 2 days, on 4th june, order status of my table changed from "delivered" to "installed". I did not receive any product and they changed its status. Now i called them again and they told me that it will get resolved by 6th june. Then i waited till the given date and at the end of the 6th june, they changed the date that it will get resolved by 8th june without contacting/ informing me. I saw the date change on the app.. I waited till 8th and on 9th i made another call, they told me it will get resolved within 24-48 hours.. But told is 11th june 10:20 pm and i did not get any call from them.. All i am getting are fake assurances...

My order cost is around 10k and it was a prepaid order.. I had no option left other than complaining on the social platform..

I also have their msgs, mails and recording and i ma forced to take legal action against flipkart..

Pathetic user experience..

This is absolutely unacceptable now. I have been writing to Flipkart since the day we got the product delivered n till now no response on the services has happened...

It was delivered in damaged condition and we wrote u the very day. Due to lockdown the services were stopped we understand that but now u r telling us tht it cannot be sorted. This shows a strong disrespectful image of the company itself.

I have placed an order for blue start portable ac, for amount rs. 24, 999 throgh hdfc net banking. The amount has been deducted from the account also i receive the notification message from the bank but flipkart shows a message of "payment not yet confirmed from the bank". I dont know what to do it is huge amount for me. My oder id is: od[protected]

Order id: od[protected]

Actually we have received the washing machine on 21st march'20. Because of the covid-19, installation and demo are not yet happened for this product. Still, we didn't open our delivered product because we are waiting for a demo person.
As per conversation with customer care executives telling like, "rest assured, your return policy will commence only once the product is installed successfully."

Latest conversation with customer care executive on may 28 discussion on below,
"we are sorry for the trouble you had to go through, this is not what you expected and we really don't want our customers to go through this.

We understand your concern about the installation of your product samsung 6.5 kg activwash+ fully automatic top load grey.

We are sorry to let you know that due to the current nationwide lockdown, we are operating with reduced staffing. However, we would like to let you know that we're working closely to get an update on this.

Please be assured that we will get back to you with an update."

June 4th also one of the customer executives mentioned like "as per our conversation we are working to solve your issue with the partner."

So i am still waiting for the installation and demo person.

Today june 11th, i tried to call toll free number[protected]. But that person's way of talking is not good, he is an argument with me.
Flipkart product details page mentioned once the product installation is done, then only return policy will be considered.

In an email conversation also discussed many times to flipkart customer care, keep on asking return policy terms and conditions. Most of the persons telling the same thing. But today (June 11) he didn't accept my request. He is telling your return policy is completed and we do not arrange a demo person to your products. He doesn't know about the basic ethics of talking.

Now i am requesting to arrange the samsung executive for the demo asap and consider the return policy for these products..

Note: without resolving the issues, last conversation persons, he is closed my issues. Please do it necessary action for him.

Hi nandni singh,

I really don't understand what details are still missing after numerous calls and a long chain of emails.in the last email i forwarded from flipkart has all the details you mentioned in your mail. However, i am describing my issue once again for you.

This is regarding the order - od[protected]. I received this order on march 5th 2020, and placed a return request -[protected] on 20th march 2020. And on 21st march, i received a text message on my mobile saying a delivery agent will pick up the product before 9 pm. But no one came to pick up the product on that day and when i approached customer care they assured that it will be collected soon but that didnt happen. After that everytime i called customer care, i was told that they are unable to come for pickup due to lockdown norms and the same will be collected once the relaxations are announced by government. And finally, post lockdown they are saying vendor has cancelled the return request as it crossed the 30 days return period eventhough i placed the return request within 15 days of receiving the product. It is not my mistake that we had sudden lockdown and moreover i didnt place the return request during lockdown. Then how come the vendor says they cannot take back the product because of lockdown?? And why it is not informed to me either via email or text message?? I urge you to look into this or loop vendor for a speedy resolution.
And if you still feel the above details are not sufficient, please ring me on the number mentioned below in my signature. But please dont send another mail after two days saying that something is still missing in the complaint.

This is my order number

Od[protected]

I had order 2 shampoo of dove for rs 776

Today it has been delivered i taught price was less so it would be better get from flipkart as it had been proved wrong from flipkart

Two shampoo internal damage due to poor packing and shipping the product was not packed properly from packing department due to poor packing the tap was broken internally of both the product

Even the product was damage due to heavy load it was not packed properly

The matterial inside was flown inside the packet can't use this product in damage condition

The whole india is suffering from invisible enemy and in that i can't take risk o[censored]nhygienic and damage product which is hazerdous to my life and family

The product is not usable due to damage it just disposable product given to me my poor condition plz refund my money back of rs 776 totally wasted from flipkart

I m escalting this matter to consumercomplaint.in against flipkart for sending me damage product plz refund my money immediately and take this damage product back to u

I ordered realme buds on flipkart
And i received empty box and my account is blocked and i receve reson high number of retrun in you prchase history but not create high number of retrun by me flipkart not solution my problem
Order id - od[protected]
Mo. [protected]