| Address: | Kolkata | | Website: | flipkart.com |
I have ordered AC from Flipkart and during unboxing from Jeeves technician (from Flipkart itself) there were 2 installation pipes (copper pipes) missing. I called Flipkart customer care and they said that I can do installation and purchase the copper pipes from Jeeves and they will return the amount if I'll share the invoice of installation. Jeeves technician installed AC and I paid copper pipe amount for standard length (10 feet) same as provided by brand free of cost with AC (Rs. 2500). After installation Flipkart customer care called me and said that the refund will be provided only as per seller policy and they will only refund Rs. 1800. Then i argued that why seller will only refund Rs. 1800 because it was his fault that he didn't provide copper pipe which is very important part of installation. Customer care said that they will transfer this issue to higher authorities and they will call me within 3 days (before 4 May 2023). Today call came from customer care and they said that they will only refund Rs. 1800 and that not in my bank account...they will send that as Flipkart gift card which i can't use as a cash on delivery or as cash money ...i can only use it to purchase items from Flipkart with payment during purchase. This is really irrelevant and not justifiable. There was not my fault that Pipes were missing from product and for that i paid extra 2500 RS during installation and now they are saying that they will not give full amount ...and what they are refunding is giving in Flipkart gift card..not in my bank account. This is really bad and i requested them to please do what is right ...but they are refusing to do so. They are just saying that they can understand and I'm right but they only do in which seller is comfortable.
Please look into this matter and do needful.
I'm really frustrated from Flipkart. 😔😔
I'm sharing the invoice provided by Jeeves (Flipkart partner for installation) after installation.
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