[Resolved]  Flipkart — Not satisfied with micromax 40a6300fhd product quality. Worst refund policy of flipkart has to retain it. After 10 days not able to resolve issue.

Address:	Bangalore Urban, Karnataka
Website:	www.flipkart.com

Order details
Product : micromax 101cm (40) full hd led tv (40a6300fhd, 2 x hdmi, 2 x usb)
Seller : omnitechretail
Order id : od[protected] item)
Order date : wed, apr 26th '17 9:04 pm
Amount paid : 22, 999 through credit card

Incident no : in[protected]

...
Problem faced : purchased product on 26th apr got delivery on next day i. E. 27th apr, came back from office on 27th evening with full excitement copied multiple hd (1080p) movies in usb and try to play, 1st thing i noticed that as mentioned tv is not giving full hd quality display, i ignored this display issue but 2nd thing i got to know that some movies i am able to play fine but for some movies files only video is coming no audio, some. Mp4 and. Avi movies i am not able to play :- (

Solution i requested: as i was not satisfied with product so i request below mention 3 things:
1st : first thing i was requesting to return this product and refund my hard earned money back, as such kind of issue online customer can check only after delivery (And without any delay within 2 days i raised refund request)
2nd : when i came to know from customer care that there is only replace policy even if the customer is not satisfied with product he has to retain it, so i requested that the model 40a6300fhd i purchased can be replaced by latest model 40z9540fhd which is available in same price range 12, 999 by same seller omnitechretail.

3rd: but after that customer care told me that replacement policy is not applicable with other models, even if there is any limitation of product replacement will be done with same model only after technician visit. So with full disappointment i requested flipkart to arrange technician visit.

Finally flipkart assured that they have arranged the technician visit for the above product and it will be done by april 30, 2017.
But no technician visit happens by 30th apr,
Again approached customer care, got email that
"the technician visit will be completed by friday, may 05, 2017. Your ticket number for the technician visit with micromax is hr[protected]"
Now its 10 days over issue is not resolved after spending good amount of my money i am wasting my time in doing followups now today again contacted customer care and got assurance mail that "will resolve your problem by 11 may, 7:00 pm."

//
Communication made with flipkart:

Hi,

Order id - od[protected]
Product - micromax 101cm (40) full hd led tv

Thank you for writing in.

We understand your concern regarding the issue you are facing with the above product. We're sorry for the trouble you had to go through.

Please be assured that we're looking into this and our concern team will get back to you with an update by may 10, 2017.

Hope this helps.

Regards,
Sanchay singh
Flipkart customer support
Your query[protected]:41:00)
Hi team,
It's 6 may today still no technician visit is scheduled, now not able to
Understand what kind of customer experience flipkart wants to give to
Customer, from the starting i am requesting that i don't want this product
And want to return it back and want my money back.
Today i. E. Saturday i am also at home so request you to schedule technician
Visit so that i can show my concern of tv picture quality (It's not full
Hd) and limitations of playing videos format.

When i ordered the product next day i got deleviry but now it's almost 8-9
Days that i am following flipkart to resolve my issue, it's really
Disappointed situation for me.

Regards,
Anil
Notification is received from your end.
Feeling really disappointed by spending my hard earned money for such a
Product which is not fulfilling the expected requirement in terms of
Quality.
https://ci5.googleusercontent.com/proxy/xc30Ojc1WyAQ3Mclfn_wjzhzU1FzSfxQTCuc5X7z...⇄
Orry for the trouble you had to go through.
The above product and it will be done by april 30, 2017.
You.
To you within the next 24 hours.
Rs, next day 27th apr received item from seller omnitechretail.
. Mkv files are playing perfect but for some 1080p. Mkv files no audio is
Coming it shows "not supported audio".
Only can be checked once customer gets the product)
Kind of limitation of this model.
Omnitechretail) is also providing latest model of micromax 40 inch tv
(40z9540fhd) with more video format support within same discounted price
22, 999.
Least as a customer there must be some provision that i can return this
Product and in place of this model either money can be returned or above
Mentioned latest model can be deliver to me.
https://ci3.googleusercontent.com/proxy/aaegmeWlzdQf7S4KucLyUzaHy_Gk9rN4KdopHxsI...⇄
Your query[protected]:50:59)
Hi team,
It's 2nd of may and still no technician visit is scheduled for me and no
Notification is received from your end.
No idea why such kind of customer service is provided by flipkart, now
Feeling really disappointed by spending my hard earned money for such a
Product which is not fulfilling the expected requirement in terms of
Quality.

Regards,
Anil
Flipkart customer support[protected]:47:16)
Hi,

Order id: od[protected]
Product: micromax 101cm (40) full hd led tv

Thank you for writing in.

We understand that you are facing issues with the above product, we are sorry for the trouble you had to go through.

We'd like to let you know that we have arranged the technician visit for the above product and it will be done by april 30, 2017.

For further queries please feel free to contact us, we will surely help you.

Hope you'll understand.

Regards,
Amarjot kaur
Flipkart customer support
Auto-response[protected]:19:26)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:19:18)
Hi team,
On 26th apr i ordered micromax 40 inch tv (40a6300fhd) for amount 29, 999 rs, next day 27th apr received item from seller omnitechretail.
I copied multiple video files in usb and try to play, found that some. Mkv files are playing perfect but for some 1080p. Mkv files no audio is coming it shows "not supported audio".
Also some. Mp4 is not playing. (As you can understand this type of thing only can be checked once customer gets the product)
As per my understanding it seems that its not defect of item, its some kind of limitation of this model.
Next day when explored more i found that same seller (I. E. Omnitechretail) is also providing latest model of micromax 40 inch tv (40z9540fhd) with more video format support within same discounted price 22, 999.

As you know that good amount of money is invested in this item, so at least as a customer there must be some provision that i can return this product and in place of this model either money can be returned or above mentioned latest model can be deliver to me.

Order details
Order id : od[protected] item)
Order date : wed, apr 26th '17 9:04 pm
Amount paid : 22, 999through credit card

Hope you can understand my situation and help me out.

Regards,
Anil

Now hoping for the best!!

But my main concern is why customer who is not satisfied with product quality able to refund product and gets his/her money back.