Flipkart — OD[protected] | Moto G (Black, with 16 GB) | NO handset inside the box purchased from FLIPKART

Address:

Visakhapatnam, Andhra Pradesh

Hello, I ordered MOTOG mobile from flipkart on April 20 and its delivered to us on April 24.But within 40 min after the delivery, we found that the sealed box is not having HANDSET. The phone itself is not there while the ear phones and charger is there. I have raised a request immediately. What happened: 20 april -- ordered 24 apr : thursday : 12 pm -- recieved courier 12.45 pm -- called courier person who said, they cant help and request has to be raised to FLIPKART 1 pm -- called flipkart 2.40 pm -- chat with flipkart and rised a complaint |[protected]. 5 pm -- called in the evng 11.15pm -- raised a return request through product missing section[protected]mail recieved) 28 th April (monday) After 6 call follow ups and waiting, flipkart came up with the status that their investigation is showing that the handset is present in the box and they cant help any further on this. I demanded a invetigation report immeditely but for which again flipkart requested for 24 hrs more. __________________________ Ekart Logistics Tracking ID : WSRP[protected] Item: Moto G (Black with 16 GB) Total Amount: Rs. 13849 Weight: 0.4 Kg(s) Receiver Jayaram Alla, SFA-233 Autonagar BHPV post, Visakapatnam Andhra Pradesh - 530012. Shipper WS Retail Pvt Ltd, Bangalore Banglore - hyderbad - visakapatnam - my home [protected][protected][protected] I have the following proofs 1) Invoice number 2) complaint number and request numbers 3) Courier trackng id 4) order details along with the flipkart mail showing the weight details. __________________________________________________________________________ I am really frustrated now and lost all the faith on flipkart. I am feeling like cheated that too by a very wel known service FLIPKART.Even my friends have mailed flipkart asking for right action as they too started worrying about future purchases . Please help me.. Its a matter of 14k... I am working day and night shifts to earn this money. and I dont want to let loose a single rupee regards Jayaram Alla.