[Resolved]  Flipkart — Offer not applied at the time of payment

Your Query[protected]:40:29 )
Good morning,

Is there any way out ???

All communication is unanswered.

Can I speak to any senior most person from flipkart or else I will be forced to think other way out.

Regards

Himanshu
[protected]
Your Query[protected]:56:34 )
Dear sir,

Please refer below mails.

I am still waiting for the solution. I don't know, what is happening and why flipkart is at all interested in taking care of customer.

Please revert.

Regards

Himanshu
[protected]
Flipkart Customer Support[protected]:44:31 )
Hi,

We tried to get in touch with you to discuss the issue about your realme X7 5G (Nebula, 128 GB) with order OD[protected].

As per our records you raised complain not received offer amount as you applied at the time of place order but we check in your order offer history this offer is not applied from your side so can't provide to you by seller.

Please feel free to reply to this mail with your query or you can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre

We would like to thank you for your patience and understanding.

Thanks,
Preeti Puri
Flipkart Customer Support
Your Query[protected]:29:39 )
Dear sir,

Please refer my chain of trailing mails.

I have been continuously in touch with and in discussion with customer care representative from last 20 days, but still issue has not been resolved.

Just to give you a brief summary

* At the time of purchase of the product two separate offers we showing and I have applied.
* First offer was to have 100 Rs. Bonus for exchange of old phone and I had exchanged my Nokia phone and availed Rs. 1000 off.
* There was another offer of Rs. 1000 additional discount, if you are making payment through certain standard bank's debit or credit card.
* I have made payment through axis bank debit card, but this additional 1000 Rs. Discount was not applied.

I once again request you to look in to the matter and resolve the issue on top most priority.
Every time, I am talking to customer care representative and he, after understanding and convincing discussion, assures me to escalate and resolve issue in 24 to 48 hours, but very sorry to inform that this never happened and I am waiting for no reason.

Now, I would like to inform that please treat this mail as my final reminder and resolve the issue
You can propose either of following

* Either confirm me of providing addition 100 Rs off offer OR
* Inform me the process of returning the product.

Hope you understand and revert me on utmost priority. Also please share me, contact details of higher authorities, whom I can discuss.

Thanks and regards

Himanshu
[protected]
Your Query[protected]:30:02 )
Dear sir / Madam,

Kindly refer below chain of mails and I am still waiting for a response from your side. Customer care representative called me and asked for 48 hours time for resolution, which is also pending.

Are you really concerned for customer service / satisfaction.???

Hope to get some revert on my issues and its solution.

Regards

Himanshu
[protected]
Your Query[protected]:07:01 )
Dear sir,

With reference to below mail, please note that, I am available on call anytime.
Also for reference, my alternative number is [protected].

Regards

Himanshu
Flipkart Customer Support[protected]:01:24 )
Hi,

We tried to get in touch with you on [protected] to discuss the issue about your realme X7 5G (Nebula, 128 GB) with order ID OD[protected] but couldn't reach you.

We’ll try calling you again within next working hours.

Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.

We hope to hear from you soon.

Thanks,
Nandini joshi
Flipkart Customer Support
Flipkart Customer Support[protected]:26:13 )
Hi,

We tried to get in touch with you on {[protected]} to discuss the issue about your realme X7 5G (Nebula, 128 GB), OD[protected] but couldn't reach you.

Please feel free to reply to this mail with your query or you can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre Have a great day.

Thanks,
Prachi Chanchlani
Flipkart Customer Support
Your Query[protected]:19:02 )
Dear sir / Madam,

Kindly refer below chain of mails and there is not a single response from your side.

Are you really concerned for customer service.???

Hope to get some revert on my issues and its solution.

Regards

Himanshu
[protected]
Flipkart Customer Support[protected]:19:00 )
Hi,

We tried to get in touch with you on [protected] to discuss the issue about your realme X7 5G (Nebula, 128 GB) with order ID OD[protected] but couldn't reach you.

We’ll try calling you again within {4 hours}.

Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.

{If the order status is not updated}

Please send us a screenshot of the shipping label or the product so we can work with the couriers to have the delivery status updated for your product.

We hope to hear from you soon.

Thanks,
Prachi Chanchlani
Flipkart Customer Support
Your Query[protected]:03:13 )
Dear sir / Madam,

I am still waiting for resolution.

Regards
Himanshu
Flipkart Customer Support[protected]:07:56 )
Hi,

We're sorry to hear about the refund related issue you're facing with the order id OD[protected] for realme X7 5G (Nebula, 128 GB) .

We certainly understand this is not what you expected and we do not want you to go through this as well. Need not worry, we will surely help you with this.

We are looking into this & we will get back to you with an update on the same in 48 hrs. We assure you a speedy resolution.

Thanks for your patience and understanding while we are working on resolving this issue.

We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.

Thanks,
Juhi Kumari
Flipkart Customer Support
Your Query[protected]:22:52 )
Dear sir/ madam,

Thanks for your mail and noted.

But please make it fast as my last day of returning the product is 18th April, if required.

Regards

Himanshu
Your Query[protected]:56:48 )
Good Morning,

I am still waiting for the feedback.

Please expedite.

Regards
Himanshu Pandya
Your Query[protected]:03:49 )
Dear sir/ madam,

Thanks for your mail and the discussion.

As discussed, exchange of old phone and bank offers are seperate things.

Exchange of old phone was having higher exchange value by 1000 Rs., And in bank offers case separate offer of additional 1000 Rs. Cashback when paid by reference banks debit/ credit card.

I am attaching screenshots for your ready reference.

Please revert on top priority as I will have to decide for cancellation & returning of product in stipulated time, if issue is not resolved favourably.

Warm regards

Himanshu Pandya

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Your Query[protected]:51:42 )
Dear sir/ madam,

Thanks for your mail and the discussion.

As discussed, exchange of old phone and bank offers are seperate things.

Exchange of old phone was having higher exchange value by 1000 Rs., And in bank offers case separate offer of additional 1000 Rs. Cashback when paid by reference banks debit/ credit card.

I am attaching screenshots for your ready reference.

Please revert on top priority as I will have to decide for cancellation & returning of product in stipulated time, if issue is not resolved favourably.

Warm regards

Himanshu Pandya

Get Outlook for Android
Flipkart Customer Support[protected]:43:06 )
Hi,

Greetings from Flipkart !!

We are writing about your Order id: OD[protected] for realme X7 5G (Nebula, 128 GB).

Kindly revert to this mail with more details about the issue, so that we can resolve your issue.

We request you to reply back to email with the screenshot of the offer so that we can rectify the issue,

We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for shopping with Flipkart

Thanks,
Puja X
Flipkart Customer Support