[Resolved]  Flipkart — On the basis of fake technician visit by jeeves rejected my replacement approval

Address:

Banglore

I have purchased a Mobile phone LG G8x on 16-10-20. This phone delivered me on 19-10-20. After delivery, i found that Phone has a manufacturing defect and 3.5 mm Audio jack not working as it is manufacturing defect.. So i raise the replacement request. With Flipkart. Today at afternoon, Flipkart representative called me that your replacement request accepted and it will be approved after technician visit by 25-10-20. Technician visit work assigned to 'Jeeves' On 22-10-20 @ 2.28 PM, Jeeves Sms me that Engineer detail and visit schedule share with me on next communication. Not any Jeeves people contacted me and not any jeeves people visited my home to verify the phone. Without any communication and visit Jeeves people Sms me on 22-10-20 @ 6.46 PM that technician visit at my home completed and rejected my replacement approval. I never seen such type of Fraud, cheating with customer. Without any visit and examining my claim they show their visit on paper and rejected my claim. I never imagine such type fraud and cheating. I request to Flipkart to take stern action against Jeeves and initiate my replacement request. This type of incident only destroy your reputation.