Flipkart Complaints & Reviews

Today 20th October 2020 while my brother and I were eagerly waiting for our product, OPPO Reno2 F (Sky White, 256 GB) (6 GB RAM), it was our first time to buy a smartphone on an exchange of an old phone. The old phone was to be exchanged for an amount of Rs. 2300. Two boys came for the delivery, first they asked for the old phone, checked all parameters, the phone had only some scratches on the temporary peel off screen so they told us that the exchange amount would reduce and so we were to pay some extra amount. They told as per the flipkart policy, the amount to be paid is 1150 which was truly shocking. They reduced the price from 2300 to 1150 just on the basis of some minute scratch. They were not at all ready to go with the original amount even though we clarified that it was just on the temporary screen card. Anyways we paid the extra amount. Later (after 3-4 hrs) when we checked the status of the order to complain, it was set as "delivered' and the "exchanged phone" as cancelled and it is written that "Item is cancelled.₹2200.0 paid by Cash On Delivery". We gave away the old phone and also some extra cash and it's written that the item was cancelled. This is to bring to the notice that those delivery boys took the extra money and phone with them and wrongly mentioned the status of the item. This is such a disturbing behavior coming from such reputed online shopping website. Not at all satisfied with the service. I expect to get my extra money back because neither there was any damage on the phone nor any scratches on the main body which clearly doesn't violates any "exchange policy". Hence i request the Flipkart Customer Care to kindly look into this matter and respond asap. If such behavior is there then i doubt i would not to be able to trust this website in future.

I ordered one new 190 liter whirlpool with an exchange offer of my old working refrigerator without damages, no visible damages nothing but the delivery guy simply rejected without even looking . I think their primary goal is to reject the old one and get the additional money. For exchange we should only give new fridge then only they'll accept.

In orders realme 7 with exchange of my redme note7 pro. My phone was very much eligible as I check every detail become putting it on the exchange.
The delivery boy came and he was in very hurry. He check my phone there was no problem but later he said I want to check by putting it on the floor and he also removed my screen guard and put it on the floor and said it it doesn't blend. I don't even know about that and was not even mentioned on the description.
He was charging 3400 extra for that.
Then he cancelled my order and left.
Later I called a customer care services named shreya. I told her everything and she said I am filling complaints against that delivery boy and some other person will come to deliver your order. You will receive an update regarding this update in an hour. Then after 15-20hr I again called customer care as I didn't got any update. Then that other executive told me there is no complaint and the delivery boy decision is the last decision we can't do any thing on this.
My phone got format and they broke my Tempoured as well. Attached is the guidelines provide my flipkart for which my phone was very much eligible.

I have purchased iphone se 2020 for rs 25999 on flipkart on 16th oct then i cancelled the order immediately.

I had made a payment via ATM Debit card from State Bank Now, I expected the payment to be refunded . I had spoken to the customer care and they assured me the same. But when I check my flipkart account it shows the money was refunded on 19/10/2020. This is not true because the money has not been credited to my bank account. I have checked the bank statements repeatedly and no such money has been credited.
While i have gone through all the tricks sent by flipkart. Now tell me the next steps so i can get back my hard earned money.

Below are the details of my order:
Order Id : OD[protected]
Amount to be received : 25999/-

Dear sir

Please refer to the below screen shot

This is taken on the 18th October 2020 Sunday
Which clearly shows that the sale OF LGG8X THINQ will start on the 20th October at 8pm which is a Tuesday

And just now I get a notification that the phone is sold out 1 hour before on 19th October Monday 2020

This is purely misleading and you are cheating and it shows the sale is fake and just for publicity

I demand an immediate reply on this as I was waiting to purchase this phone

Thanks

HITESH PATHAK
[protected]

First of all, you have delivered me a used defective and unsealed product which was packed with local cello tape. Since the date of purchase, I have made multiple calls, emails, complaints and raised tickets on your mobile application itself for replacement of the product with a genuine, defect free and sealed product. But only adding to your fraudulent intentions, you people are stretching the matter for no reasons and have also rejected the return request three times without giving me any proper reason. Every time I call you and raise a new complaint, you COMMIT TO wait for 72 hours for an update. Even after 72 hours nobody calls me up and the complaint is closed and rejected.

You have been making a fool out of me since last more than fifteen (15) days all together. After every hour you people are closing the complaint/issue/ticket from your side undercover without even letting me know.

Also you have accepted a replacement and dispatched the replacement two times till date since the last 10 days and both of the new shipments are being cancelled by you on your own without delivering and replacing which itself clarifies your fraudulent nature of making fools out of the customer by providing fake and false information to him.

As of today i.e. 19th October, again the shipment is being cancelled on your own without any reason.

I have also spoken to the warehouse manager of your EKART logistics located in SECTOR- 13 Vasundhara (Ghaziabad) (Uttar Pradesh), who's name is Mr. Amit on his mobile number - [protected], and he has straightaway refused to deliver and hand me over the new product and take the old product reciting the refusal reason as "TAG ID ISSUE" and also refused and expressed his inability to help me out in this concern saying that he cannot do anything and i have to call on customer care.

Have called more than 60 times on your helpline and they give me the same poem/story and pre drafted [censored] of raising a request and complaint again and again and nothing more than that.

I am literally fed up with all your oversmartness and fraud games being played here.

Therefore this is my last mail/complaint and intimation to you which should be addressed and solved within the next 48 working hours and I may be called and updated about the same too . otherwise i will be left with no other option than to lodge a legal complaint against this fraud that has been committed with me with all sufficient call recordings which has a proof in it with your changing and different statements everyday which are fake, application update screenshots, order fraud screenshots, cancellation and delay screenshots plus the used and cello tape packing product video, and furthermore i will file a legal case against you cheaters and claim for compensations under relevant section of IPC, for the fraud and harassment being done to me and that too in lakhs i will claim. Take this as a final warning from my side.

Product/Service Type: OPPO ENCO Free True Wireless Bluetooth Headset (White, True Wireless)

Order no: OD[protected]

Date of purchase / transaction:[protected]

Oder Id :OD[protected]
Ref to mentioned order id. I have ordered a phone with an exchange offer. But when Ekart wishmaster checked my phone which was supposed for exchange. He just rejected it saying that display is coming out. Which was actually not coming out. And the phone was perfectly ok.

Still as per flipkarts policy mentioned in Order details.
"Quote"
Issues leading to reduction in exchange...

I have placed order for whirpool washing machine 7 kg (X-change) with Whirlpool Washing machine .While enterig the details of the machine i entered as 6.5 kg instead of 7.5 kg.Your people came and refused exchange.
Again i ordered for whirlpool 8.5 kg with x-change offer.Your people came today .after inspecting the old machine he rejected with lame excuses in other words he was expecting new machine as exchange.in that why you are offering exchange offer .pl appoint competent people to deliver the machines. pl don't fake advertise .you people want to take ride on the people.
This kind experience will drive away customers.hope you won't feel.if any incharge is there pl call [protected]

I need to change my mobile number as I have deactivated the old number but the top is being sent to both the old and new number. I do not have the old number hence please requesting for your help ASAP

I bought order ID no. OD[protected]. Initially, Flipkart offered next day delivery and accordingly my order also reached the nearest hub to my house on the next day. Afterwards, rather than making a delivery attempt, Flipkart irrationally diverted to some other sorting center which was even further away from originating center. They have also changed delivery date from 17 Oct to 24 Oct (i.e. From next day to next week). Now I have a flight to catch on 23rd Oct, 2020 and innumerable calls, messages is falling to deaf ears of flipkart.

I have ordered I kall tablet and return also agreed when I phone to you you are telling cancelled how I didn't cancel return request please help me I bought this product for online classes it's not working
Order id[protected]

I Placed an order on 24th for some grocery items for which an amount of Rs.1609/- deducted from my HDFC account. But unfortunately the items are not delivered. Even though the amount was deducted the order page is showing 'pending confirmation from the bank'. When i contacted the HDFC bank they confirmed successful transaction and the amount was credited to Flipkart. The transaction id being "[protected]". I complained many times to Flipkart Customer care, but no one gave resolution. Finally after many attempts i decided to write a letter to their Head office at Bangalore. I sent the Complaint letter thru "SPEED POST". The images of the same are attached. The letter was received by flipkart office on 03/10/2020 for which i have not received any answer till date. I hope i will get refund soon. Thanks in Advance.

I have started getting the error message "we encourage fair play in line with our terms and conditions" from last 2 days and it does not allow me to play any of the games on the gamezone. my email id is [protected]@gmail.com

I have purchased a Apple watch series 3 GPS 42mm in flipkart for Rs. 16650/- on 15.10.2020 with by SBI debit card ending with 5899 and cancelled the order on the same day.
Flipkart initiated the refund on 15th October 2020 and told me that they have processed the amount and it should be credited in my account by 16th October EOD.
I checked my account on 16th October but the amount was still not credited in my SBI account, I...

I purchased Redmi Note 3 but I did not get the bill copy hard or soft. now I lost the mobile and I want to erase the data but Xiaomi support requires a bill copy and details of the same. So please provide the same.

Name :- Jatin Khatri
IMEI No. [protected], [protected]
invoice no. F0YQI[protected]

Firstly wrong bill generated by flipkart due to technical issue of ₹4748, 4299, 3600 on emi and given detail to Their financial partner IDFC FIRST Bank and got money from them and loan active on my name, As there is no due in my flipkart pay later account and from last 1 month i am waiting for solution but flipkart is not solving this and haven’t got any positive outcome from their end .

I ordered a lg g8x mobile from the flipkart big billion days on exactly 16th October 2020 for 19990 rupees I was excited to receive that product on 18th October 2020( the promising delivery date) but I didn’t received on 18th October and on 19th of October i checked my order tracking id on ekart logistics tracking online but It showed that my order has been cancelled at the Chennai facility without my concern . And the customer care executive...

Hello Consumer Forum

I ordered Flipkart Perfect Homes Nyx Therapedic 6 Inch King Size(78*72) mattress, but i received Flipkart Perfect Homes Nyx Therapedic 6 Inch Queen Size(78*60) mattress and this is Flikart Fault, as my account is blocked by flipkart without informing me, i cannot place a return request.

I would kindly request you to place a return request for me or unlock my account immediately so that i can place a return request. From the last 7 days I have been following up with you, calling customer care and I am fed up with no response from your end.

So kindly request you to resolve this issue ASAP failing which I will approach consumer court and seek justice.

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Sir my go air ticket PNR No S4YD3V from kochi to Srinagar cancelled by go air and amount credited to agency payment on 23 Sep 2020. but till date Flipkart travel not credited the amount to my account