[Resolved] Flipkart — order id: od[protected] return id:[protected]

DINESH AILANI

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka
Website:	Flipkart

Flipkart — mobile phone is missing from box

Incidence in detail:

I purchased a lenovo k8 plus phone on flipkart (Order no. Order id: od[protected]
For 11999 rs. From seller jeeves consumer services private limited. He sent me only charger and usb cable and did not sent mobile phone handset inside the box, i filed the complaint on flipkart and created return request twice (Return req id[protected] and[protected]).in flipkart app it is showing return rejected. I called up on customer care and spoke with sameer who asked me to wait until 18th october 2017. Online companies like flipkart are actually looting customers for either sending refurbished products or missing items from the box. Please take necessary action and help me to get justice either by getting a replacement or refund.

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Oct 18, 2017

Complaint marked as Resolved

Flipkart sent me another box pack product. Since I was not at home hence the product was received by my father. I asked my father to open the product in front of delivery executive to ensure that the handset is available inside and it was there along with accessories. Thanks to this forum and Flipkart for their help and understanding in this regards.

Flipkart customer support has been notified about the posted complaint.

Oct 08, 2017

Updated by DINESH AILANI Hi,

This is not actually acceptable at all. Today is 7th Oct and you want me to wait until 18th Oct. My Dad's existing phone got damaged hence I ordered new phone from flipkart.

11 days may not be a long period for you but it is for me.

Would request you to either initiate full refund or send another shipment as I can't wait that long for your internal investigation.

Hope this is clear for you...

Kind Regards,
Dinesh M. Ailani

On 7 Oct 2017 5:52 pm, "Customer Support" <[protected]@flipkart.com> wrote:

Hi Dinesh,

Thank you for writing in.

Order ID - OD[protected]
Product - Lenovo K8 Plus (Venom Black, 32 GB)

We're sorry that the shipment you received did not have the above mentioned product inside.

Please be assured that we are looking into this and will get back to you with an update by October 18, 2017.

Hope you'll understand.

Regards,
Anandhi A
Flipkart Customer Support
Auto-Response[protected]:34:46 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query[protected]:34:37 )
Hi,

Order Id: OD[protected]

Return Id:[protected]

It is showing return rejected. Please can you check and revert as product packing was ok but the Handset was missing from the box.

Verified Support

Oct 23, 2017

Flipkart Customer Care's response We will revert on customer complaint.