Flipkart — Order ID OD[protected] Significant delivery delay - Exceeded committed timeline by 5 days

My order, originally scheduled for delivery by 14th April 2025, is now 5 days overdue and remains undelivered as of today, 20th April 2025. I have contacted your customer service team 3 to 4 times, yet have received no clear update, resolution. Every time I called, they mentioned that delivery will be made within 24hrs. But still I didn't get delivery.

This lack of accountability and breakdown in communication is deeply concerning. It reflects poorly on both your logistical reliability and commitment to customer satisfaction. At this point, I am formally requesting an immediate escalation of this matter, a clear status update, and a definitive resolution timeline.

Additionally, please inform me of any compensation policies or remedial actions your organization offers in such cases of service failure and customer experience breach.

A prompt, transparent, and action-oriented response is expected.

Order ID - OD[protected]