[Resolved] Flipkart — ORDER NO.OD[protected]th June 2020

[Resolved] Flipkart — ORDER NO.OD[protected]th June 2020

K K N Arun kumar

I Placed an order on 24th for some grocery items for which an amount of Rs.1609/- deducted from my HDFC account. But unfortunately the items are not delivered. Even though the amount was deducted the order page is showing 'pending confirmation from the bank'. When i contacted the HDFC bank they confirmed successful transaction and the amount was credited to Flipkart. The transaction id being "[protected]". I complained many times to Flipkart Customer care, but no one gave resolution. Finally after many attempts i decided to write a letter to their Head office at Bangalore. I sent the Complaint letter thru "SPEED POST". The images of the same are attached. The letter was received by flipkart office on 03/10/2020 for which i have not received any answer till date. I hope i will get refund soon. Thanks in Advance. +6 photos Was this information helpful? No (0) Yes (0)
Dec 14, 2020 Complaint marked as Resolved I received a phone call from Flipkart customer care asking me to send the bank statement for 1 and half month from the date of order. After going through the Bank statement i sent, they asked me to send my bank details for refund process and finally got my refund on 09/12/2020. Well it took 5 months for the resolution and I am happy that i got the refund. I feel my patience was paid. I had contacted the Customer Care many times and also updated my complaint here on this portal with relevant info regarding the order. Have patience it will be paid. Flipkart customer support has been notified about the posted complaint. Nov 02, 2020 Updated by K N Arun kumar It is almost 2 weeks the elapsed from the date the complaint was posted. Please follow up and resolve the issue ASAP. Nov 02, 2020 Updated by K N Arun kumar The order was placed on 24th june almost 4 months over. But the problem remains the same without any resolution. Nov 07, 2020 Updated by K N Arun kumar CAN SOMEBODY TELL ME WHAT IS HAPPENING. Nov 12, 2020 Updated by K N Arun kumar as per the tele talk i had with Customer Care on 10/11/2020, I am attaching the statement showing no credit to my HDFC account of Rs.1609/-. This is for your info. The Customer care executive told my that normally the refund will be given within 8 working days from the date of complaint i.e 28/10/2020. Please proceed and resolve this issue.Thanks. Nov 12, 2020 Updated by K N Arun kumar i trying to attaching bank statement, but unfortunately it is not getting attached and cross x mark is displayed. Nov 30, 2020 Updated by K N Arun kumar ONCE AGAIN I COMPLAINED TO CUSTOMER CARE AS I WAS NOT RECEIVING any response from here. But as usual they promised to resolve the complaint and asked me to sent the mail with Account statement from 24TH June 2020 to 15th of July 2020. I sent the mail to [protected]@filpkart.com ON 21st November 2020 attaching HDFC bank statement showing transactions from 24th June to 31st July2020. But simply i received MSG from customer care people that they are not able to locate the Order Id itself. Finally after 5 months they gave such an absurd answer "NOT ABLE TO LOCATE THE ORDER NO". Really i pity myself for giving so much of details but NO ONE is able to help in this regard. NOW I FEEL THAT I LOST 1609/- TO FILPKART and i have no other option left. I feel cheated by FLIPKART. Dec 14, 2020 Updated by K N Arun kumar FINALLY RECEIVED MY AMOUNT ON 9TH december 2020. Thanks
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