Flipkart — Order not being delivered despite reaching the nearest hub well before time

Ekart Logistics — Order not being delivered from nearest hub
AKhil
from Hyderabad, Telangana
Oct 14, 2023
I ordered POCO M6 PRO 5g mobile from Flipkart on 7th Oct'23 (Order ID-OD[protected]. My order reached the nearest hub - Sahibabad on 9th Oct'23 and the expected delivery was on 11th Oct'23 which they were not able to deliver the product and postponed the delivery to 14th Oct'23 and still I didn't receive my order when I contacted the Flipkart customer service they told me that the product will be delivered on or before 7:30pm of 14th Oct'23 but order is yet to be delivered (tracking ID FMPP[protected] ). There is no proper explanation being given for the delay and Flipkart is not supportive even after multiple times i have contacted them.The product reached the nearest hub well before the delivery date and the product is still not being delivered.

Kindly request you to assist in immediate delivery of the product. Else, I will have to officially raise questions on Internal controls and transparency of the company as same issue is being faced by multiple customers across the country. This needs to be spread across social media as well.