My Name: John Luther
My Phone No.: [protected]
My Address: Arihant Amodini, Taloja, Navi Mumbai, Maharashtra
Pin Code: 410208
On 6th August 2023 I raised a return request for the product "NAVIFORCE 9197 Fashion Sport Quartz Analog Digital LED Military Waterproof Wrist Analog-Digital Watch - For Men",
with Product ID-OD[protected]. The return request was raised on the same day as the product was delivered.
Flipkart is cancelling my return. As of now, I have raised a complaint more than 20 times for the same product for the same reason.
I wish to return this product because the watch I received is too big and I cannot wear it. Every time I raise a complaint, Flipkart gives a resolution date which is 4 days later than the date the complaint is raised. Flipkart is doing nothing to resolve this issue, they are simply giving me a new timeline and asking me to wait more and more and still when I raise a complaint, Flipkart closes it immediately without giving any resolution at all and sends me a link to share my feedback. Kindly check the images I shared.
On the 14th of August 2023 at 12:42 PM, I got a call from Flipkart Customer Support stating that my account would get unlocked within the next 1 to 2 hours and a return would be initiated, unfortunately, it's been 12 days since then and I have not received any resolution so far.
If not given a proper resolution, then I will take this matter directly to the court and Flipkart will have to take responsibility for it.
Flipkart customer support has been notified about the posted complaint.