Flipkart — Order order status pending even after 2 days and payment deducted from my Credit Card

On September 27, 2023, at 12:32 PM, I placed an order for a Lenovo Ideapad Slim 5 featuring the AMD Ryzen 5 Hexa Core 7530U laptop. Regrettably, even though the payment of Rs. 40, 740 was successfully deducted from my Credit Card, the order status continues to display "Order Pending, " with the message indicating, "Payment not yet confirmed from the Bank."

My concerns led me to contact the Customer Care team on more than five separate occasions, but regrettably, they have neither initiated the refund nor provided confirmation for the order. Given these circumstances, I kindly request your immediate assistance in resolving this matter and ensuring the prompt return of my funds. Your prompt attention to this issue is greatly appreciated.