[Resolved] Flipkart — ordered product has not sent instead of that another product delivered

Krishna Malothu

from Bengaluru, Karnataka

Address:

507182

Dear sir/ madam, i ordered for rbi grade b phase 2 book of kiran publication in the month of aug 2018 by t on 13th aug i received rbi grade b phase 1 book of kiran publications and same day through app i requested for refund n return of book, so far no body has come for pick up and my status is cancelled as stating that refund not possible. So it is first mistake that incorrect product delivered, second refund not done n pick up also not done, kindly resolvevthe issue; my order id:od[protected],
Thank you,
Regards

Name: m krishna,
Mob: [protected],

Mob:[protected]
Mid:krishna. [protected]@gmail.com

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Oct 11, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 09, 2018

Flipkart Customer Care's response We've interacted with the customer and apologized for the delay in pickup, info provided as the seller is unable to arrange for the pickup and hence refund request shall be taken further and requested to dispose of the product. Customer agreed while processing the same request back to the source account refund failed so requested customer to help us with the Neft details as the refund is failed and confirmed the refund details to process the refund request and info provided as refund completed for Rs.511 to the Neft account today and it will be credited within[protected], 04:25 PM hence closing the case.