[Resolved]  Flipkart — `out of warranty` lenovo phone given by flipkart posing as a new one (order no. od[protected]

I paid for a lenovo p2 phone to flipkart and received the phone via order no. Od[protected] on may 5 2018.

I found out that the set given was "out of warranty" product while i have given full payment for a new set. This is outright fraud and illegal.

Flipkart appointed seller was mr. Sanjay kumar from long time fashion (Atletischv). His phone number is [protected]. His address is "behind dynamic house, opposite b block, sector 8, dwaraka. Pan no. Akrpm0476h and gst in nc07akrpm0476h1zt

On may 14, i reported this issue to flipkart,. They told that hand to hand replacement will be done by may 23, 2018. I had clearly told that i do not want refund, i want replacement because i had spent lot of time researching and finding suitable phone for myself. But on may 21, 2018 flipkart appointed seller cancelled this replacement without informing me or without my approval. Reason given was that"product is out of stock"

Again, i launched a complaint for this issue with flipkart. By that time, the phone was again in stock, so they agreed to replace it by may 31, 2018

By may 30 when i did not get any intimation, i looked up seller contact on the hard copy bill of the phone and asked him when he will send the set. Flipkart appointed seller told me that he will not give hand to hand replacement, he will only give phone on receiving prior piece. This is not acceptable and contrary to policies of flipkart. Moreover, this seller has been seen to be unreliable and dong fraudulent actions like giving"out of warranty"phone set.

I again wrote to flipkart regarding this and even spoke with their manager mr. Anshul. But now again they have cancelled replacement citing"out of stock"and they refuse to tell what work has been done for solving this issue. They just try to delay and delay by giving a time and ask to"wait". Latest date they have given is june 15, 2018.

It is clear that flipkart and their seller in cohoots has done this fraud.

I even tried to contact lenovo to follow its policy of"customer should not be wronged"and intervene in this and give a solution just like other manufacturers like xiaomi do. But they have also refused to do anything in this matter. It seems that their sales team may be also be involved in this fraud. Because lenovo has only allowed flipkart to sell these products.

Never buy electronics from flipkart as there is high probablity of"out of warranty" items being sold as new when electronic items are bought online.