[Resolved]  Flipkart — payment deducted

On 8th march 2018 i tried to order samsung evo memory card along with samsung on nxt 64gb. The total cost of order was 13299. As they wer offering 10% instant discount (Max 1250) i had to pay rs 12049. So i paid amount using hdfc debit card and i received message from hdfc that payment was successfull. But according to flipkart payment was failed but payment was debited from my account so i contact flipkart and they told me to wait for 8 hours but nothing heppend after given time so i went to hdfc as they told me to flipkart becouse payment was successfull from their side and flipkart is telling me to contact bank. Kindly resolve this issue as soon as possible. My contact number is [protected]
And order id is od[protected]
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Apr 11, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2018
Flipkart Customer Care's response
We will revert on it.
Verified Support
Mar 11, 2018
Flipkart Customer Care's response
Customer complaint was while placing the order from Flipkart using prepaid payment mode, amount got debited but order not confirmed, so spoke to customer, apologized and since after checking the details info given as Flipkart did not received the amount, so suggested to contact bank or else raise charge back, customer agreed and closed the case.
Mar 13, 2018
Updated by Honey Sharma88
Hdfc and flipkart both gave me time for 8 days after calling them. Almost 3 days has been passed 5 to go lets see what happen
Mar 20, 2018
Updated by Honey Sharma88
8 days has been over neither flipkart nor hdfc provided me solution
Apr 22, 2018
Updated by Honey Sharma88
I dont know who marked my complaint as resolved
There is still no refund
Complaint comments 

Comments

Dear Customer,

I request you to share your account/customer Id, transaction details and registered contact info to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
Honey Sharma88's [Complaint's author] reply, Mar 11, 2018
Ac no. 50100093135661
Registerd no. 9888900552
Transaction date 8 march 2018
Transaction amount - 12049
Refrence number - 806717000000
Txn id given bay bank - 30001070005346
Honey Sharma88's [Complaint's author] reply, Mar 11, 2018
COMPLAINT DOCKET NO. MUMA0318078119
Honey Sharma88's [Complaint's author] reply, Mar 20, 2018
8 days has been over neither flipkart nor hdfc provided me solution

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