[Resolved] Flipkart — payment deducted | |
On 8th march 2018 i tried to order samsung evo memory card along with samsung on nxt 64gb. The total cost of order was 13299. As they wer offering 10% instant discount (Max 1250) i had to pay rs 12049. So i paid amount using hdfc debit card and i received message from hdfc that payment was successfull. But according to flipkart payment was failed but payment was debited from my account so i contact flipkart and they told me to wait for 8 hours but nothing heppend after given time so i went to hdfc as they told me to flipkart becouse payment was successfull from their side and flipkart is telling me to contact bank. Kindly resolve this issue as soon as possible. My contact number is [protected] And order id is od[protected] Was this information helpful? | |
Apr 11, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Mar 11, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Mar 11, 2018 Flipkart Customer Care's response Customer complaint was while placing the order from Flipkart using prepaid payment mode, amount got debited but order not confirmed, so spoke to customer, apologized and since after checking the details info given as Flipkart did not received the amount, so suggested to contact bank or else raise charge back, customer agreed and closed the case.
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I request you to share your account/customer Id, transaction details and registered contact info to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.
-Manoj
HDFC Bank Customer Assistance
Registerd no. 9888900552
Transaction date 8 march 2018
Transaction amount - 12049
Refrence number - 806717000000
Txn id given bay bank - 30001070005346