[Resolved] Flipkart — Payment deducted from credit card but order not replaced

Niksharma01

Address:

Flipkart Internet Private Limited, Buildings Alyssa, Begonia and Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru

Hi,
My name is Nikhil and I was trying to order OPPO Watch 46MM (Gold) by using SBI credit card (for getting additional 1000 rupee benefit).

However, when I made the payment I received a payment failed notification, even when the amount already got deducted from my credit card. I'm still getting this status as "order not placed".

Order ID is "OD[protected]"

For your reference I'm also attaching the screenshot of the texts received from bank. Kindly either refund the amount or place the order. Thanks!

+1 photos

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Mar 30, 2021

Complaint marked as Resolved

My complaint has been resolved by flipkart and my bank. Thanks

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2021

Flipkart Customer Care's response We will revert on it.

Verified Support

Mar 31, 2021

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your OPPO Watch 46 mm WiFi Smartwatch with order ID OD[protected] We’d like to let you know that the seller has confirmed that the refund of Rs. 16990/- has been completed on 26 Mar 21 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number (74332741086108512849457) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.