[Resolved]  Flipkart — Payment Refund issue and Flipkart login issue

Address:New Delhi, Delhi, 110046
Website:www.flipkart.com

Dear Sir/Mam,

Please find that attached file. I also attached Govt. identity proof (scan or image)
I was returned a Flipkart product. and I got return confirmation mail also I got my money refund in my flipkart wallet.but when I tried to withdraw I'm unable to withdraw my money. I saw there is another number mentioned not my number and I don't know that number. At that time my flpkart account was already login in my system. I check my wallet I got my money. But when I tried to change that unknown number they need password to change that number. then I logout and tried again but unable to loing in my my flipkart account. its looking like someone enter in my flipkart account and put his details in my account and change my password.
I called customer care they told me there is two phone number and two mail id registered in my account.
the wrong person name is Bogu Das Email: B...[protected]@gmail.com and I saw his number but I forget that.
Below is my original details
Name: Rainul Hassan
Email: [protected]@gmail.com
Phone: [protected]
Please help me. If there will be any problem through PhonePe Please let me know I will provide you my bank account details.
Otherwise flipkart can send me bank cheque to my address where product is delivered
Order ID: OD[protected] Return ID:[protected].
If you need any other proof details please let me know
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May 9, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2017
Flipkart Customer Care's response
Issue escalated to concerned team who is already working on it..
Mar 20, 2017
Updated by Rainul
I got my refund, and all thanks goes to PhonePe customer support team. When I mailed them they replied me as soon as possible.
But still one issue remaining, I'm unable to login in flipkart account. when i click on forgot password they send two otp at same time, 1 otp I receive in my phone number and another one goes to another mail id, and I don't know that mail id(that is not my mail id).
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