[Resolved]  Flipkart — pick up done but cancelled after the approval for refund

Address:

Jammu, Jammu and Kashmir, 180010

My phone is picked up by the pick up boy and now why the status is showing pickup cancelled in the flipkart app. If the refund was approved and i was supposed to receive the refund then how it got cancelled by ekart without my concent. Actually the product is totally damaged delivered by ekart and i have sent emails to flipkart so many time of the broken procuct i has received but till now no one has solved the problem i have sent all the screen shots of call details and etc. I ahve called flipkart so many times emailed so many times but no action is been taken to refund my money. I had escalated this matter on or before 1september 2017 till now no soltion has been found every time they say your matter will be solved in 24 hours from 1 September how many 24 hours had gone by. I want the refund thats it.