[Resolved] Flipkart — Product faulty/refund | |||||
I purchased a copy of Windows 7 from Flipkart which was delivered through Blue dart and paid cash on delivery of 5197. The copy sent to me is a pirated version of Windows 7 and the key does not belong to this copy when checked with Microsoft. When asked for replacement, without sending replacement they send me another copy of same and ask to again pay 5297, which I returned. I have sent mail regarding this issue there has been no proper response and no proper reply, people from flipkart call center call and ask foolish questions and state there is no track of my purchase in their system, then how come I have received the product and have all the details and product with me. One person calls me on 01/14/2016 and says good you have returned the second product, give us 2 days to resolve this issue and refund. Another person calls me on 18/01/2016 and says there is no track on delivery on their system. My doubt is that there is some fraud in this manner which has to be taken care of immediately. Was this information helpful? | |||||
Mar 30, 2016 Complaint marked as Resolved They have not refunded, they send mail after mail stating "we are looking into the issue" but nothing happens. One online forum myshikayat.com contacted me through email and phone and promised to take legal action but after receiving fee till bate nothing has resolved. When contacted myshikayat.com asking help to file complaint with Consumer Court they have not replied. Today 27/03/2016 when checked my account the complaint shows resolved status, but the issue has not been resolved. The last received mail from Flipkart was 23/03/2016 that the issue will be resolved today. I have pasted the mail details below.
Flipkart.com
ORIGINAL
PRODUCTS CASH ON
DELIVERY FREE & EASY
RETURNS 100% BUYER
PROTECTION
Dear Customer,
We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 27 Mar, 11:00 AM.
Thanks,
Flipkart Customer Support Verified Support Jan 20, 2016 Flipkart Customer Care's response No order details found, sent a message to customer to get back to us with an order / contact details.
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 3 Comments | |||||
Comments
They say no order details then how did I get product from flipkart through blue dart product is with me invoice, order copy I have printed copies with me. Have send all copies to flipkart with complaint through email. If wanted can send copies to you also.
Reply
Now being three months issue not resolved, no refund/replacement yet, they send mail after mail stating will resolve in two days and nothing happens, they advertise and say easy returns but all false statements. One online legal forum contacted to help in resolving issue (myshikayat.com) they asked for fee, which I paid. They called my cell and spoke and sent me mail that they will send legal notice and get my refund, but till date nothing happened I am still to get justice. When I sent mail to myshikayat.com to inquire if they can help to file a complaint in Court, no response from them. I doubt they have some internal connection with Flipkart to drag on issue.
Do not believe any promise given by online forums, they do not do what they tell, all cheats after money, go personal and take action in consumer court if want issues resolved.
Do not believe any promise given by online forums, they do not do what they tell, all cheats after money, go personal and take action in consumer court if want issues resolved.
Someone has tampered with my account and it shows resolved, now being three months they have not yet given refund.
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