[Resolved] Flipkart — product got misrouted

Deuce

from Idukki, Kerala

Address:	560093
Website:	www.flipkart.com

I ordered samsung galaxy s8 during this big billion day 2018 and today was the last day to be delivered. I haven't received my product yet and i m been told to wait till 7pm till the last date. Still it didn't came. I missed my cab because of it and all i m hearing is that it will be delivered and some excuses like giving 100 ruppes reward as forgiveness. They are telling me that order is not misrouted yet i didn't received till last day. I. E 16th oct. Ecom express were responsible for delivering and now ecom express is telling only pincode is written so they can't deliver and that its the fault of flipkart. Flipkart is saying it's the fault of ecom express as they can see the address mentioned.

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Nov 29, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

Flipkart Customer Care's response We will revert on it.

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Comments

Ecom Express Customer Care

from Mumbai, Maharashtra

Dear Deuce,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

the deuce's reply, Oct 21, 2018

My AWD NO. is :234254527. I contacted customer care service. They gave me Nagesh phone number. His number is 9591378484. He ignores my calls and avoid talking to me. Last time he told he will call me back in 20 min and tell where my product is . The annoying part was that I didn't told the AWD number still he disconnected stating he will tell where my product is !