Flipkart — Product not returned despite multiple complaints

Address: No 6, Anna Cross Street, Kallikuppam, Gangai Nagar, Ambattur, Near reliance Petrol Pump

Website: www.flipkart.com/levi-s-513-tapered-fit-men-dark-blue-jeans/p/itm51427039800ae?pid=JEAH88AZXHXARKKE&lid=LSTJEAH88AZXHXARKKE8MJDM9&marketplace=FLIPKART

I raised two separate tickets because the return pickup was not completed. I also contacted customer support and escalated the issue multiple times, clearly informing them that nobody had come to collect the product. Each time, I was assured that someone would come for the pickup.

On multiple occasions, I was contacted through WhatsApp asking whether the product could be collected that day. I confirmed YES through WhatsApp, but nobody came to collect the product. I have complete WhatsApp conversations, ticket details, call records and other logs as evidence.

Now I am being told that more than 6 days have passed and therefore a new ticket cannot be raised. This is unacceptable because I had already raised the issue twice within the applicable period and repeatedly followed up. The return was not completed because the pickup was not arranged by the company, despite my cooperation and confirmation of availability.

I request that the company review my previous tickets and communication records, arrange the return pickup immediately, and ensure that I am not penalized for the company's failure to complete the pickup on time.