[Resolved] Flipkart — Product OD[protected] was not delivered without any attempt

Anjali Jasoria

from New Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.flipkart.com

Tue, 20th Oct07:17 pm
Cnote No.DELFKTP453966 NDR done vide Cnote No#: R[protected] Date and time :20 Oct 2015 Reason:- ORC - CUSTOMER REJECTED -CANCELLED BY CUSTOMER RTO @ 20 Oct 2015 09:50:56Reason:
Mon, 19th Oct09:00 pm
CUSTOMER REJECTED -CANCELLED BY CUSTOMER
Fri, 16th Oct09:56 am
UnDelivered vide DRS #: - Reason : - ORC - CUSTOMER REJECTED -CANCELLED BY CUSTOMER
Thu, 15th Oct05:30 pm
In Transit Between DELMP To GZB
Wed, 14th Oct12:42 pm Gurgaon
Dispatched to Gojavas Prepaid Courier
Wed, 14th Oct11:28 am Gurgaon
Received At fkl_Gurgaon
Wed, 14th Oct10:58 am Gurgaon
Expected at fkl_Gurgaon
Wed, 14th Oct10:58 am Gurgaon
Dispached by YSMINTERNATIONAL
Wed, 14th Oct12:42 pm Seller facility
Your item has been dispatched
This is whole information of one product available on flipkart website, I did not receive any call or any message that product is out for delivery. And you can also see above that out for delivery is not mentioned anywhere. Now flipkart is saying that they will not deliver the product and I need to cancel it first and place it again that is totally unfair. Also when I did not receive any call or message how would I know they try to deliver the product. I was not at all informed that they tried to deliver the product. I really want to escalate such non sense behavior.

I have attached screenshot of both flipkart and gojavas tracking details, And in both images there is some mismatch also. Please refer that also and take necessary action.

Thanks
Anjali Jasoria

+2 photos

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Complaint marked as Resolved

Verified Support

Oct 26, 2015

Flipkart Customer Care's response Spoke to customer and informed her that we will not be able to re-ship the product and requested to place a fresh order.. Also informed her that refund is already completed from our end and requested her to check with the bank and get back to us with bank statement from the date of purchase till date for further assistance.