[Resolved]  Flipkart — product purchased during flipkart sale, cancelled without any intimation

Address:

Gurgaon, Haryana, 122050

I had ordered lenovo tab m10 (Fhd) 32 gb 10.1 inch with wi-fi+4g tablet (Slate black) during flipkart sale on on feb 3rd 2020 on a good discounted price on advance making the payment. Product was suppose to be delivered on feb 5th 2020 but flipkart dispatched the product one day before the delivery date. As i was not aware and avilable on feb 4th 2020, so i requested delivery person to deliver the product on the given delivey date i. E. On feb 5th 2020.

On feb 5th 2020, i waited for an half day (Till 12 pm to 1 pm) but i did not received any update about my product, so called up flip[kart customer care and update them about the whole incident and requested them to delivered the product by today only.

Still till (3 pm to 4 pm) i did not get any response from the flipkart side, so i again called them to know the status of my product. They assure me, that product will be delivered by today only and disconnect the call.

Finally around 8 pm, when i did not get any update about my product again i called up flipkart customer care and had a word with mr. Manpreet (Senior person) at 19:53 complaint no. In[protected], he assured me to get the delivery of the product on feb 6th 2020. I waited for the whole day on feb 6th 2020, but i did not get any call or message from the flipkart regarding my product delivery.
On 7th i was travelling, so i did not get time to followup with flipkart team, on feb 8th 2020 i received message from flipkart that my order has been cancelled on my request. I was so shocked to see that message, without any further delay i called up flipkart customer care team and tell them about the message i received and ask them to give explanation for the same, as i have not cancelled the order and i am the one who is following up with these peoples.
Instead o[censored]nderstanding my problem, executive is pressuring me to re purchase the product. During sale i got that product on 35% approx discount and they want me to repurchase the product on higher rates and when i denied to do that and ask them for justification, they disconnect my call.

I need proper justification, on what basis they have cancelled my product, they wasted my 2 days making following up with there team and also taken advance payment for the product.

I have all the evidences with me regarding this whole incident and can be provide, when required.

Product details
Product : lenovo tab m10 (Fhd) 32 gb 10.1 inch with wi-fi+4g tablet (Slate black)
Order no. : od[protected]
Purchase date : feb 03 2020
Delivery date : feb 05 2020
Product price : 16990 (Now) and i purchased it for rs 12740.

My contact details:
Neeraj sharma
[protected]
Mail id : neer. [protected]@gmail.com