[Resolved]  Flipkart — product time pe delivered nahi hua.

Dear sir/mam,

Mene flipkart se diwali sale me1 mobile phone (Infinix hot 4 pro (Quartz black, 16 gb) mon, oct 16th '17 1:17 pm total amount ₹5, 999 through cash on delivery jiski order id od[protected] ye hai, purchase kiya jo or iss product ki delivery 23rd oct ko honi thi lekin 23rd oct ko delivery nahi hui. Mene customer care par call kiya to unhone bataya ki aapka delivery address or pin code miss match hai to product deliver nahi ho sakta. Unhe kafi der samjhane ke baad unhe bataya ki aap mere old product ke address bhi dekh sakte hai jo ki same hai. (Kyonki iss se phele bhi xiaomi mi max 2 order kiya tha jiski order id od[protected] ye thi same address par delivered hua hai.) lekin unhone maanne se bilkul mana kar diya. Mene unhe meri complain likhne ko bola to unhone phele mana kar diya fir kaafi der tak argument karne ke baad unhone complain id dee jo ki in[protected] hai. Kuch der baad mene fir se status jaanney ki kosis kee to mr. Muddssar inamdar ne phone pick up kiya unhe bhi fir se poori situation batayi lekin unhone bilkul rude tarike se ek dam clear mana kar diya or kaha ki ye cancel ho chuka hai or ab aapke pass ye product delivered nahi ho sakta aap new order place keejiye mene unhe kaha ki mujhe jis rate par ye product mene order kiya tha (5999 rs) utne me hi mujhe new de do to unhone fir se mana kar diya mene unhe apne senior executive se baat karwane ko kaha to unhone clearly mana kar diya or bola ki wo bhi aapko yehi bolenege. Or unhone kam se kam 5 times hold pe rakha lekin har baar yehi kaha ki senior executive se baat nahi karwa sakte or wo bhi aapko ye batayenge fir mene unhe meri complaint likhne ko kaha to unhone usme bhi mujhe unhone clear mana kar diya. Fir mene unhe kaha ki mujhe logistic or wishmaster ka mobile no de do to wo bhi nahi diya 15 minute tak ye sab argument karne ke baad mene unhe unki complain higer authority se karne ko bola iss argument ke regarding to unhone fir bhi meri call senior executive ko transfer nahi kee. Last time aakhir kaafi der baad hold pe rehne ke unhone meri call transfer kee senior executive mr. Vishal. Unhe poori problem samjhane ke baad wo bhi kuch der tak silent mode me rahe or fir beech me hi call disconnect kar dee. Jabki mene unse ye bhi kaha tha ki isme customer ka kya fault ye to flipkart ka fault hai.
Fir se mene customer care executive ko call kiya to miss. Survhi ne call pick up kiya unhe bhi fir se saari situation detail me samjhayi fir unhe meri complain likhne ko bola to unhone mujhe comaplain id in[protected] dee. Or bola ki aapka product 26 oct ko delivered ho jayega or aap tan tak ka wait kar leejiye. Jabki track karne par product reached nearest hub bata raha hai. Flipkart kee site se.

Or 24 oct ko 1:12 pm ko mujhe arpan khandelwal
Flipkart customer support mail aata hai ki due to other_city_misroute we are not able to deliverd this product to you.

Muje ye product jis rate par mene order kiya tha usi rate par chahiye jaldi.

Name - ajay semwal
Mobile no.-[protected]
Email id - dunboy. [protected]@gmail.com