[Resolved] Flipkart — Product was not delivered due to operational issues and not ready to give the product again on the offer price

raghuramitc

from Pune, Maharashtra

May 27, 2017

Address: 410209

I booked sony dsc-w830/bc point shoot camera from flipkart with order no od[protected] tracking id fmpp[protected]. Product to be deliver by 22/05/17. Product was shipped, reached the destination city and out for delivery but product was not delivered. I called to customer care of flipkart they told it will update the status by 27/05/17 but today they called and said that due to operational issue the product will not be delivered and will be cancelled. I booked the product when it is in the offer period (Offer plus credit card cashback) but now the cost of the same product is higher (7800) than what i get when i booked (6877) in the offer. But the flipkart is not ready to give the product at the same cost as in the offer period. Kindly help me in this.

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Jul 25, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Jun 24, 2017

Flipkart Customer Care's response We're sorry that the courier service provider was not able to deliver your recent order for Sony DSC-W830/BC Point & Shoot Camera on time due to some unexpected logistical issues. We request you to place fresh order.

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Comments

Mahulikar

from Pune, Maharashtra

May 28, 2017

Very true my friend, this EKART logistic partner of Flipkart is really a pain in the ###.. my product is in there warehouse since 18th May 2017 however these ######## did not deliver it to me and i am still waiting (today is 28th May 2017) they never call the customer, if you call they talk nonsense and daily by end of the day they send this message "Undelivered as we could not reach you".. Also Flipkart does not seem concerned.. What a shame..

Product was not delivered due to operational issues and not ready to give the product again on the offer price - Comment #2742575 - Image #0

Product was not delivered due to operational issues and not ready to give the product again on the offer price - Comment #2742575 - Image #1

Product was not delivered due to operational issues and not ready to give the product again on the offer price - Comment #2742575 - Image #2

raghuramitc's [Complaint's author] reply, May 30, 2017

Really it is very painful services by ekart logistics.. Flipkart should look in to this type of things fastly otherwise they may loose customers..

raghuramitc's [Complaint's author] reply, May 30, 2017

Now I am thinking that whether i have to buy from Flipkart or not.. Little afraid to buy from Flipkart.. Can't assure whether i will get the product or not...

Chandramohan Km

from Chennai, Tamil Nadu

Jan 27, 2018

I too facing the same issue ...I ordered honor 9 lite on the first day sale itself but the delivery was dragging due to the logistical issue. now customer care guys asking me to cancel the order since courier logistics partner is not able to deliver. When I book the order the product was in offer now the same offer is available. And flipkart is not ready to provide the same offer. Help me how to raise this issue in consumer court to ask for the compensation.

MithileshY

Oct 29, 2020

Unable to attempt delivery due to operational issues
FMPC[protected]

MithileshY's reply, Oct 29, 2020

Ekart logistics not delivered yet showing Unable to attempt delivery due to operational issues.
Flipkart customer care saying it will resolve

Puneet_09

Sep 28, 2022

I am facing same isuue with flipkart I ordered Samsung S21fe with order id OD[protected]. It was out for delivery on 26th of sep 2022 but it was not delivered. Delivery boy did not picked up my call that day. Next day also product was not delivered I contacted delivery partner in evening he told that he had that order on 26.09.2022 but he did not delivered it . It is a true scam going on in Flipkart. Today also i did not got my product . I ordered it in Big Billion days on good discount and they are not delivering it. Pathetic ecommerce site ever.
I want this order or else I will File an Police FIR against delivery person and will file complaint against Flipkart in Consumer Foroum

Product was not delivered due to operational issues and not ready to give the product again on the offer price - Comment #4057789 - Image #0

Surendra Bogadi

from Chennai, Tamil Nadu

Oct 11, 2023

I had not one but two such very bad experiences from flipkart. Wont buy from it again, I say Amazon is not the best in service but definitely better than flipkart.