Flipkart Complaints & Reviews

Worst service ever from ekart. I have ordered a shoe and before 2 days of promised delivery date i got a message from ekart saying that "your product is out for delivery and it will be delivered today by an ekart service partner and also the provide a number of delivery agent.when i called on the number it says it switched off. Very bad Flipkart. If this may happen over and over again Flipkart will permanently shutdown. Im damn sure.

Order no: od[protected]
Name : prateek

I ordered a lenova k6 power mobile from flipkart. I am finding it not working properly. So i requested for return on very next day. And now they won't accept return.
They have made a whole discourse of 'hassle free return' which is just hoax.

But they wont refund or replace as according to them its impossible. All they can do is replace and that too only if there is a problem. So a tech guy visited me and found the same problem in my phone, so he updated for a refund. But now flipkart is denying for both return/refund.
Now the problem is why would i buy an extensive item of rs.10, 000 without thinking twice? Its because i was carefree that now matter what i will get my money back through a return in case there is a problem.
I acknowledge that returns are not in the favour of the seller. But then why do they claim 'easy and hassle free return'?
Even if there is a problem in the mobile they will schedule 'brand visit'. So basically you feel cheated through their false claims of return policies. They have brought a lot of backdoor policies which are not at all consumer friendly. On their website there are several places where one can look up on the issue of return and exchange. Its different everywhere. There is no clear cut policy. Somewhere its written that the return will take place according to seller's policy. Whereas somewhere else they are claiming easy returns. Other place they have written 'return' only possible if item damaged, defective or not as described. So basically consumer is at the whims and interests of flipkart. They can do whatever they want, deny or accept your request as their think is in their best interest.
And what happen is that the consumer feels duped of his/her moneyy.
I am regretting why i put my faith in them in the first place. Its only because i am their customer since 5 years and have never experienced such an issue.
I do not know what to do next. Just taking it legally is one option left, and also advertise this fraud from flipkart to all friends and family.

I purchased 1.5ton Voltas Air conditioner that was defective product, then i Requested to Replacement My Air conditioner, the new Air Conditioners is arrived in courier office, but the product came with COD, I already paid, then why should came with COD?? last week Wednesday Apr 19th to everyday called asked your customer care, all people were said wait for 24 hours that problem will be solve, but my problem is not solve, already 1 week gone, March 22nd I ordered that AC, totally one month gone.
What is this?? that new product is arrived in courier office so contact your gati courier tell or communicate them change the COD to prepaid, already many times asked your customer executives, but I didn't get any update from your side, how many days wait for this?? I called gati customer care, that people were said we did not get any update from flipkart what is this, when will i get ?? If you can't to give the product mean, Refund my money. I gave a money and lots of time also then what is need. .??? 1 month 5 days gone

order id: OD[protected].
Reg no: [protected]

Complaint - order od[protected] for evana kitchen utensil holder organizer tray plastic fruit vegetable basket. Vendor-flipkart-ecommerce website.

I have placed the above said order at flipkart website on 01/04/2017. The company has promised to deliver the product within 3-4 days which they have delivered on 17.042017 after so many followups and reminders. When i open the received packet. I was shocked to see the different item than the ordered item. The photo of received item and ordered item is enclosed for your reference. Called flip kart people to send the ordered item and get the wrong item picked. They have refused to do the same. Request you to kindly do the needful to the needful to help me to resolve the issue with flipkart.

Pls refer the below mails received from flipkart and the photo of product ordered and received.

Regards,

I bought the mi 3s prime phone on 18/01/2017 from flipkart. From first day o[censored]sing this phone it was heating a lot, sometime it stop charging, after rebooting it, problem solved at that time. But today it completely stopped charging, i reboot it but it is not charging. The phone is automatically restarting within 1 second interval. So I want replacement of this defect phone.

Purchased mobile through fkart... End march, 2017... Received... App photo was not behaving properly... Could not upload wallpaper of my choiz... Function of wallpaper selection was not functioning... Also taking lot of time for charging... Apart getting hot during charge...

Informed fk for photo, charging time and wall paper...
They speak nice... But results are nasty...
Their representative (May be supplier's) call just few minutes before he wishes to reach my place to inspection... All times i was away from home... Means no proper communication to fix appointment or there is no any service center... Fk/supplier hires people - working somewhere else... Does part time work on call basis... Having no id...
Best part is fk assure that phone will be replaced latest april 28th... But i have my own doubts based on their style / attitude of fk / people working...

Very bad experience with flipkart.

I have ordered a product and they are simply closing it as returned when i called customer care they are just to provide information saying it says returned sir that's it and you will get refund sir. Am worried about the product and they are just worried about refund. Not worried about the customers those information are anyways available in the website only, then why it is required to call them and take the same. Flipkart customer care does not give any benefits to customers. That's why i always prefer amazon to buy my products.

Worst customer care services and worst experience.
And those customer care guys will not disconnect the call also they are telling me to disconnect so that they will get good feed back and they will keep the call on hold for a long time so that we will only disconnect.

I order a SAMSUNG 80cm (32) HD Ready LED TV k4000. When I receive the product so I found that there is no wall mount is available in box and picture quality of tv is not as expected so I want it to get a refund so I can order better picture quality. After that, I call customer care of Flipkart and I tell that I'm want to give this back and as a replacement, I want to get newer version but they said you have to must take same model

I have order redmi 3 s prime mobile phone on flipcart. And i'm received the dead mobile in the box it cannot start. After that i have call flipcart customer service for its replacement. The customer service of flipcart say the mobile was pickup by currier on 22 april. Today is 25 and no one can pickup and the pickup shipment is cancelled. And today identify return request. And i'm call flipcart customer service for its replacement the customer say your not file complaint against the replacement and you file complaint against replacement is today your product will be pickup on 29 april and new handset is you receive on 5 may 2017. What can i do the flipcart company cannot help for replacement.

I'ts already damaged when i got my package.now i want to know wheter i can get a new item or will i get my money back.

Hello Fogs,

If you are going to buy this AC so I request you to please read my review first. This is totally truth review from my side.

As per my experience, I will give -1 star to the Flipkart and Jeeves( service branch which will come for installation when you purchase AC to the flipkart).

I gave 5 rating due to show my review on top otherwise it will be come at last and peoples can't able to check in the list of priority.

I purchased this AC on 30 march 2017 from flipkart and flipkart delivered with in 2 days as per fast delivery and after that they raise the ticket to jeeves customer service engineer to installation.

Guys, I wanna tell you that jeeves technician is really uneducated engineer and very lazy services provide from the brand,
Carrier AC is also very bad in case of cooling. I installed the AC in my 10x10 size room and i saw that AC is not cooling at all even after i run the AC in my room 3 hours continuously but still the ac was not cooling my room. So next day, i called to the carrier service center to check the issue.

Guys, carrier service is such a disgusting service. They come after 1 week and said you need to run ceiling fan with AC to spread cooling always in the room or set the swing in front of fan side to make it cool. I said AC is not working properly so you need to change gas filling first so please check and change it so they said your AC with in warranty so we are taking your request for refilling the gas. But the issue was same even after gas refilling. So I again complain to the flipkart to return the AC so after that they took my request and return my ac on 14th Apr 2017.

But after that now i am facing new problem from them, i am complain them form apr 14 2017 to flipkart and jeeves and follow up continusly on dalily basis, but they are not ready to come and install my ac. Every time they give me new date to wait 48 hrs or 24 hrs. But they don't come to install ever after wait of 12 days

I request to the flipkart to take it back my AC. I don't want to keep it further more and said If you don't able to install this AC at home so just take it back. But they said return policy is not available in our policy so you need to wait until it's install. I want to ask to the flipkart director, If this same issue is facing your family or your kids, so how you will fill in this summer.

I am not a new customer of flipkart. I purchased many products from last 5 years so i request to the flipkart to take it back. This AC and his brand is really disgusting so i want to take it back.

please take my request seriously otherwise i need to knock the door of labor court.

Guys, Please also read all complaints with the below link.

https://www.consumercomplaints.in/complaints/carrier-ac-c48841.html

All complaints are real and truth. The coordination of Carrier service look like same which am i facing with the complaints list.

My Product Details :

Flipkart order no. OD[protected]
Carrier 1 Ton 5 Star Split AC White
Order Date: 29 March, 2017 10:35 PM
Amount Paid: Rs. 28690

I've ordered ucb shoes which is not delivered yet and they are not taking my calls and the order is cancelled automatically my order id is OD[protected] worst worst worst I've request to flipkart customer executive to solve my problem and he is saying please palce a new order which is more time consuming and agent didn't call me and he automatically cancelled the order and he is not taking my calls

When i open the website i face thousands of software issues. At least snap deal and amazon don't have such issues. The website display is not properly programmed. The website is very slow. If i want to order something thousand cookies pops ups and lots of other software hindrance i have to face. I want smooth operating website. How can flipkart be so reckless about its website programming? Flipkart is the online shopping destination. I don't feel happy to shop in such commotion. Flipkart should do something about is website programming otherwise it will loose its customer. Previously website used to well functioning with time it's online operation has been deteriorated.

Order placed for moto e3 power mobile and amount was deducted from my account but an item is not displaying in flipkart my orders history.

Order id : od[protected]
Email id : [protected]@gmail.com
Order date: 22 april, 2017 8:29 am
Flipkart cancelled the above order after two days from placing the order and on contacting customer care, i wasn't given proper justification for the reason of cancellation
It seems flipkart just wants to increase the order turnover and not the actual selling / delivery

Order ID: OD[protected]

3rd Apr - I purchased the product
6th Apr - The product was delivered
7th Apr - The product demo was completed
8th Apr - I first noticed burning smell and smoke coming out of the Microwave oven
10th Apr - I complained to Flipkart customer care. Although the delivery and demo was completed but the correct status was not reflecting on the Flipkart website. As a result, I couldn't "return" the product.
12th Apr - Flipkart was supposed to resolve the issue. As the issue was not resolved, I dropped another mail to Flipkart. Flipkart increased the resolution date from 12th to 15th Apr.
13th Apr - The delivery status in the website was corrected and I could initiate the return.
14th Apr - The technician visited my house to check whether the product was actually defective. The technician confirmed that the product is defective.
15th Apr - I got a call from Flipkart saying that the product will be picked up on the same day and refund will be completed after 7 days of product pick up.
20th Apr - The product has not been picked up yet. Calls to Flipkart customer care resulted in increasing the "resolution date" which is again changed with another date without solving the issue.
23rd Apr - The technician visited my house for the second time to check whether the product was actually defective. The technician confirmed that the product is defective. “Convection & Grill mode smoke is coming” was the update from the technician.
24th Apr - The resolution date has been again increased from 27th Apr to 4th May. Call to the customer care failed to provide a status update of the technician visit and hung up the phone.

Extremely disappointed with Flipkart!

I have purchased a lenovo phab 2 mobile phone in april 4th. But touch, speaker and battery reduce in 3 to 5 hours. Flipkart customer say lenovo service center. They are not helping. Still i think why are purchased lenovo mobile. This mobile is very boor and many problems in this mobile phone. Please help any one. My money is loss.
My mobile number: [protected]

I am two time order but first and second time different colours that my order colour
I want same order product or refund my money

I ordered this product as i wanted to gift this to my wife yesterday. I paid extra for faster delivery so that i can get it on sunday. Now, these guys just showing "delay in delivery". I called in customer service and he said that the order was not delivered due to no response. Can anyone imagine a person paying extra for his product delivery would not respond to any call? Even these guys didn't send any message that the product is out for delivery. This is now getting a habit of these guys. After that, i got a response from the csr that please call us after the product gets delivered and will refund your money that was charged for faster delivery. I paid that money for faster delivery and its all about delivery, not the money. These guys just screwed up my day. I am not gonna believe these guys anytime in future and would not recommend to anyone.

I purchased voltas 1.2 ton split ac and the product was delivered on 9/04/2017 and after a gap of two weeks the ac is still to be installed. very poor response from service number.