[Resolved]  Flipkart — Provided Dead Smartphone

Address:	753003
Website:	"FLIPKART" and its courier unit "E-KART"

1.Placed an order for Karbonn Opium N7 on 7th of January, 2017 (Order No. OD[protected].
2.Product was delivered on 12th Jan 2017.
3. Found product to be dead hence raised a request for replacement.
4. E-kart delivery boy arrived on 17th of January and check the old handset. He exclaimed to be in need of acknowledgement letter and shall fetch the same in a very short while. However, did not arrive later and rescheduled the replacement.
5 Another E-kart delivery boy arrived along with the package and checked the old handset and stated that he needs the imei number to be displayed on the screen and that too from the dead handset. I immediately contacted a flipkart customer support executive and the executive instructed the delivery boy to replace the defective product. However, the delivery did not accept the instruction and denied for replacement.
6. I raised a complaint against ekart logistics ltd and after that the fresh product arrived for replacement was sent back to the seller and flipkart raised a refund request without my concern.
7. Pick up was scheduled on 25th of January so that the refund process may be carried out. However, the pickup boy from ekart logistics ltd mentioned the same statement that he shall be in need of imei number to be verified from the handset after its gets started. He wanted that IMEI number of the handset should be displayed on the screen and hence did not pick up the handset.
8. Further, I raised a complain against this with flipkart and later in mid night flipkart cancelled my refund request.
9. I am left with a dead handset and payment was made since the handset arrived in the 1st point.