[Resolved] Flipkart — Providing fake warranty and unprofessional technicians for voltas ac | |||||
This is Harsha from Hyderabad, I have recently purchased Voltas AC 2 Ton from Flipkart on April 9th (Order ID: OD[protected], which happened to be a defective product and they have accepted a replacement for the same and replaced it with a new one by April 24th, it was installed by Flipkart technician on 27th of April and he messed up the installation by giving a wrong wiring, it worked for about 10 days and stopped working now, I called up the Flipkart to inform the same that my AC isn't working, since the AC has passed 10 days of replacement policy, they told me to contact Voltas AC Service Center to get my issue resolved, I have contacted the Voltas AC and explained them the problem, Voltas AC technicians are now refusing to service my issue and they came up with a reason stating that since the AC was installed by Flipkart technician, they are not gonna cover that under warranty and asked me to pay for the service, they are even using foul language stating "Why should we cleanup the Plates eaten by Others ?" (Contact No. of Service Center : [protected]), I have never expected such sort of service from a reputed brand like Voltas AC !!!, Wow... what a Hospitality !!, when I called up Flipkart, they are refusing to service as it is under warranty by Voltas and are refusing to act. My question here is, what the hell is wrong with Flipkart & Voltas AC, when they are selling the AC's, they might already have had a mutual understanding on this, why the hell are they creating trouble for the customers !! Was this information helpful? | |||||
Jun 19, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support May 17, 2017 Flipkart Customer Care's response Interacted with the customer and got confirmation that the issue is resolved but customer told will check for another week and get back untill then issue will be resolved.
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.
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Voltas Online Team