Flipkart — received different model product from flipkart | |||
I ordered redmi note 5 pro - black 6 gb ram on 3rd july, it has to be delivered on 9th july as promised by flipkart but delivered on 11th july. I don't know what happened in between those dates and found the different product (Redmi note 4) when i opened flipkart parcel box. And also i couldn't see return option after delivering product. I spoke with flipkart agent and risen the complaint regarding. Till now the problem not yet resolved and also they asked me time for investigating i reverted them that i'll be available for anytime for giving any sort of information from my end. They investigated the issue and promised that they will be giving replacement on or before 30th july, 2019. Again on 29th july they have cancelled their replacement request and again they are asking to wait till august 5th to receive my ordered product. Its been a month they are playing with me. I have already paid the money as it was cash on delivery order. Please look into this issue and give me resolution for this issue. Was this information helpful? | |||
Flipkart customer support has been notified about the posted complaint. Verified Support Jul 30, 2019 Flipkart Customer Care's response Hi, We are glad to inform you about your replacement of the product has been approved by the seller. We are happy to let you know that the courier service provider has confirmed the pickup from your address by 05 Aug 19 and delivery of the product will be on the same day you can expect more updates once the item shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN [After Shipment]. | |||
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