[Resolved]  Flipkart — received wrong product from flipkart

Address:

400086

Hi...
This is to inform you that 27-9-17 i have purchased hp laptop orders no. Od[protected]. At the time of purchasing flipkart has mentioned that the product will include windows 10 but after receipt of product the same is not available in laptop. I had word with flipkart customer care they have told me to visit hp center for updation, because i have not received product activation keys from hp or from flipkart to activate the windows 10. I have visited hp care center on[protected] they have informed me that they will not provide windows 10 inbuilt for the product which i have purchased from flipkart. They have told to speck with microsoft people to activate the windows 10. There is in build trial office provided by windows 10 the same is also not working.
I just want to say i want window 10 inbuilt hp laptop from flipkart or refund of my payment.
Related to above matter i have received call from flipkart team on 21-11-17 for model number which i have provided to flipkart team. On 22-11-17 i have received call from flipkart people and i have told them i am not be able to use word, excel, power point, pdf so flipkart people has informed me that for the same i have to contact to hp people or microsoft people. Flipkart will not be able to help me out for this. I have told flipkart team that two of my colleague has purchased similar laptops from flipkart and both of them have received microsoft activation keys and they are able to use word, excel, power point, pdf. Same thing i have informed to flipkart team but they have informed me that they don’t know about this how they have received activation key. I have further informed to flipkart team that either provide me activation key or refund me my entire amount but they have told me that they will not help me out to solve this issue and neither refund me any money.
From sep-17 onwards this laptop is with me and i am not be able to use the same. Flipkart team is also not able to solve this issue as they have confirmed with me. I request flipkart either replace the laptop or refund me my entire laptop amount.