| Address: Thane, Maharashtra, 400608 |
Last week, i bought redmi note 7 pro mobile in flash sale from flipkart. It got delivered on sunday 15th june, 2019. When i requested invoice, i found that in invoice 'bill to' and 'ship to' is same. As i ordered this phone for my company, i was expecting 'bill to' will be in my name. However, flipkart sent me invoice with 'bill to' same as 'ship to'. Since i was on my office trip to my company's other office, i made delivery address to my home with my wife's name. Now, my company denied to pay back that amount as bill is not in my name. I asked flipkart to correct this invoice and send me multiple times but every time same answer 'we are sorry to let you know that invoice cannot be modified and that is not possible due to legal restrictions.' flipkart is not ready to rectify this invoice. Because of this issue, i had to suffer loss of rs.14000/-. When i told them to cancel the order, they are saying 'if you want to return the order so there must be a valid reason for returning the order.' now i can not get correct invoice also and can not return the item also. I have no complaint of mobile but i just want rectified bill.
My order no is od[protected].
Please help urgently before return period gets expired on 26th june, 2019.
Thanks.
Mahesh dm
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Can you please explain me the reason why your system generated 'Bill To' and 'Ship To' same for this invoice? Why same stereotype answer is being provided without completely understanding mail ?
There is an error in your invoice. Ideally when person orders item and pays then 'Bill To' should be that person who has ordered. 'Ship To' should be the person to whom you are delivering. Why can't you people understand this simple thing?
Please explain.
This is the error at your side and you must rectify it.
Thanks.