[Resolved]  Flipkart — Redmi Note 8 Pro Smartphone

Address:	Flipkart
Website:	Flipkart.com

Hello sir my name is akil akhtar i am from kashipur uttarakhand. Fraud happened with me. And this fraud has been done by Flipkart and Jeeves together. After committing fraud, now neither of them is ready to take responsibility, what happened to me is written below.

My claim id for Jeeves is: CLCMC[protected]

My problem is for this flipkart order id:
OD[protected]

I have purchased redmi note 8 pro on 18 October 2020 with *1 year Complete Mobile Protection plan*

Flipkart already mentioned in Complete Mobile Protection "if we can't repair it, we will replace it"

Now my phone has been accidental damage, but flipkart and Jeeves Not replacing To My Phone.

So Please give me a full refund or replacement of this product as promised by Flipkart. Because Jeeves's terms and conditions do not provide replacement or full refund, but Flipkart states that if the phone is not repaired then we will give the replacement, as shown in the screenshot below. I don't have complaint with Jeeves, I have complaint with flipkart. Because Flipkart has written that if the mobile cannot be repaired then we will give replacement whereas Jeev says that we cannot give full refund or replacement under any circumstances.

I am troubled since 7th September 2021 because of this problem. I have also complained to the customer care of Flipkart many times but all the customer agents of Flipkart send my problem to the Concern team, then I get a call from the Concern Team and they say that we cannot do anything in this regard Jeeves only will help. But jeeves says that we cannot give full refund or replacement because our terms do not have replacement or full refund. Whereas on Flipkart it is written that "If we can't repair it, we will replace it"

My All Complaint id in Flipkart customer care

All Incident id of my 1 Problem.

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But my problem not solved of this id.

So i need full refund or replacement from flipkart because replacement is promised on flipkart and not in jeeves terms.

It is clearly written in the terms of Jeeves that if your mobile is not repaired, then you will be given a refund of 80% to 60%. But full refund or replacement will not be given. This means that Flipkart has cheated us whereas Flipkart should not do this. I strongly appeal to flipkart to give me replacement or full refund as promised by flipkart. I am expecting good response from flipkart, Thank You