[Resolved] Flipkart — refund not done to my account till now.

[Resolved] Flipkart — refund not done to my account till now.

G Gulzar0786 from Supaul, Bihar

With order id od[protected], i did a purchase which was later assured to be picked up. Flipkart told me that they have refunded the amount to phonepe and phonepe automatically refunded the amount to the citi bank credit card belonging to my brother i used for the purchase. The irony is that it's more than 1 month and i have not received the amount back into the account. I asked the phonepe, they provided me some arn no with which my brother contacted the bank and the bank denied any such transaction. I am writing to flipkart and phonepe again and again but the reply is the same. They seem really very less interested in resolving this issue. Was this information helpful? No (0) Yes (0)
Oct 27, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Sep 24, 2017 Flipkart Customer Care's response We will revert on it. Verified Support Sep 25, 2017 Flipkart Customer Care's response Refund has been completed from our end so we informed customer contact bank for further assistance. Closing the complaint from our end. Sep 26, 2017 Updated by Gulzar0786 Hearing the same thing from you guys again and again. But the question is... Where is the money? You are saying not with you and the bank is saying not with them... They have denied the existence of any such transaction even after telling you guys the same thing you are asking me to contact the bank... Really a great way to run away... Sep 27, 2017 Updated by Gulzar0786 No help from bank side. They again turned down the claim. And when I asked about the dispute form they told me that it will take more than 90 days and on finding it to be a valid transaction a processing charge of ₹100 would be levied. But as they have not been able to trace down any such transaction as of now, they warned me of t&c and said that there is maximum probability of your claim to be invalid. If it's not found to be valid I will have to pay a penalty of same amount and in addition I will need to face legal actions too. Now you must tell me... Why I should face all these things because of your mistakes? I am asking for just one thing... Please refund me the money in my Phonepe wallet and let me use it as per my will... I have already run after you for last 3 months for the same refund... I don't have that much time to run for next 3 months for the same amount after the bank... So please, refund the amount to the Phonepe wallet.
Add a Comment	Share
Submit Close