[Resolved]  Flipkart — Refund not initiated

I placed an order on Flipkart on 18th May, a samsung 28L convention oven. The transaction was successful but the order wasn't placed. I waited for 48 hrs hoping the amount would get refunded automatically. I am still waiting. I talked to the customer service and they told me to contact the bank, regarding the issue. The bank already had credited the amount back to the beneficiary, so i had atalk with phone pe, after enquiring they confirmed the payment and stated that '' Flipkart has not initated the refund''. I requested a call back from Flipkart and told them the entire problem but they still keep on nagging that the transaction still shows pending on their system and i need to contact the bank. In these days suddenly the order stopped showing in my order book and the order which i used, to complain about the issue suddenly stopped showing.Luckily i had saved the screen shots else they would also have denied that i placed any order. Now to conclude, when i call the customer service executive they say the order id is not valid or shows nothing, so they cant help me.. And they keep telling me to contact the bank.
Order Id(which they find nothing) - OD[protected]