Flipkart — Refund not receive from both side

Website:

www.flipkart.com , icicibank.com

01) Order ID - OD[protected]
iGear Twinbod 2.0-2 in 1 Earbuds + Speaker, TWS Bluetooth V5.0 Earbuds, 3W Bluetooth Speaker, Charging case converts to Speaker, Voice Assistance, Auto On Function Bluetooth Headset Bluetooth Headset
We have completed your request for refund. ₹2042.0 has been refunded to your Bank Account ending with *********858 on Aug 30 For any questions, please contact your bank with reference number[protected]
02)Order ID - OD[protected]
WAHL Super Dry 2000W Professional Styling Hair Dryer Hair Dryer

We have completed your request for refund. ₹3395.0 has been refunded to your Bank Account ending with *********858 on Aug 30 For any questions, please contact your bank with reference number[protected].(Account No,[protected], IFSC Code- ICICO003936, Branch- Ranchi, Jharkhand, Order ID - OD[protected], Refund Reference No.[protected]/-), Order ID - OD[protected], Refund Reference No.[protected]/-), RegMobile No. & Email ID- [protected], rt[protected]@gmail.com, Consumer informed that Flipkart provided RRN againsthis refund, he contacted the bank several times, but gaveexcuses and false promises to him, and denied for anyrefund, as well as not getting his refund yet.Expected- he wants his refund asap.)

From icici bank

Dear Mr. Prajapati,

We write with reference to your e-mail dated September 10, 2021 to ICICI Bank regarding your Savings Account XXXXXXXX0858.

At the outset, we sincerely regret the inconvenience caused to you.

We have done a detailed investigation on the concern raised by you and appended are the clarifications as sought by you:

As per our records the transaction dated August 27, 2021 for an amount of Rs.2, 042.00 has been successfully processed from our end and settled to beneficiary. For other transaction dated on August 27, 2021 for an amount of Rs.3, 395.00 we have requested the branch to raise a debit consent.

In your case, we have made multiple attempts and requested the incorrect beneficiary for the debit consent. However, we have not received any revert from the beneficiary.

In the absence of debit consent from the beneficiary, we will be unable to accede to your request for reversal of the funds.

Upon your complaint regarding the funds transferred beneficiary account, we have taken up the matter with Flipkart. whereas Flipkart team has wrongly credited to other customer’s Account Number XXXXXXXX0858 instead your Account number XXXXXXXX0858 by Flipkart.

Meanwhile, we suggest that for faster resolution / further assistance, you may also take up this matter along with RRN No.[protected] with the Flipkart bank directly.

We trust that the above clarifies your issue.

We have referred the case details to our Internal Ombudsman of the Bank (Appointed on the directive of Reserve Bank of India to look into the complaints), who has examined the case and expressed that the reply being given by the Bank's internal grievance mechanism is in order.

In case you are not satisfied with our response and wish to further pursue the matter, you may write to the Office of the Banking Ombudsman, Reserve Bank of India of your region located at(contact details given below) for redressal of your grievances whose services are offered "free of cost". The scheme of Banking Ombudsman promoted by Reserve Bank of India is prominently displayed at all branches of ICICI Bank and their website:

https://www.rbi.org.in/Commonman/English/scripts/AgainstBankABO.aspx

Alternatively, you may also register your complaint by following the appended path:

www.rbi.org.in Complaints Banking Ombudsman Scheme Complaint Form

We affirm that ICICI Bank at all times acts with diligence, in good faith and in no manner prejudicial to the interests of its customers.

Sincerely,

Kiranmai B
Office of Head Service Quality

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