Flipkart — Refund of 699 not credited to Jio Payments Bank account despite reference number generation.

I am writing to register a formal complaint against Flipkart regarding a pending refund that has not been credited to my account.

According to the official transaction confirmation received from Flipkart Saathi on WhatsApp, my refund was marked as completed on September 21, 2026, at 8:33 PM. However, the funds have not yet reflected in my bank account.

Here are the specific transaction details:

* Refund Amount: ₹699.0
* Transferred to Bank: JIO PAYMENTS BANK LIMITED
* Account Number Ending With: 583
* Refund Reference Number: [protected]
* Merchant Name: MAHISON LIFESTYLE

It has been a full week since the refund was supposedly processed. Flipkart support insists that the transaction is successful from their end and directed me to the bank with the provided reference number. Conversely, Jio Payments Bank customer support states that no such transaction exists under this reference number in their system, and my bank statement shows absolutely no credit entry.

I am caught in a loop between the merchant and the bank due to a technical settlement failure. I request the relevant authorities to look into this matter immediately, track the funds using the reference number provided, and ensure the amount is credited to my account at the earliest.