[Resolved] Flipkart — rejection of exchange

geetkr

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110065

Dear Sir,

I am very old customer of flipkart. I bought many phones from it and also exchange the Old products many times. I regret to say this time my experience was not good with ekart. I place an order for redmi note 7s with exchange of my oppo f1s phone. Delivery boy denied to take the old product bcz of no such valid reason. Very disappointed. He refused to give my order and ask for remaining money. I am amazed why he denied to exchange the proper working phone. I request you to send someone else to examine my phone.
Order ID - OD[protected]
For your reference. Also attaching some pictures. Please examine the pictures do you really think phone is damaged????
Awaiting your response
Email ID- [protected]@gmail.com

+7 photos

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Aug 20, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jul 10, 2019

Updated by geetkr Further to the complaint if they rejected my phone then why my refund is not initiated yet?? Why they are making money from returning refunded amount?? If they are not supposed to exchange the phone then why they put offers on website?? Cheap marketing tactics. Disheartening experience with flipkart. Exchange the product or refund the money asap I will by the product from mi.com itself. There is No requirement of flipkart is they are going to treat their customers like this. Sorry to say Pathetic customer service.

Verified Support

Jul 11, 2019

Flipkart Customer Care's response We will revert on it.